🔺No progress in actions
Sometimes you may think you have got out your message as clear as possible and the ball is on their side, but no actions are made and after a while your customer gets annoyed and blames you for the lack of progress.
👉How to resolve:
📎Never impersonalize actions described. Instead of “The decision needs to be made” say who exactly has to make the decision. Name the responsible and/or accountable people.
📎Spot for your customer and send them a kind reminder after a while.
📎Mind your tone. Avoid blaming someone and don’t push. Suggest any help they may need instead.

🔺Your agreements and plans are violated due to misunderstanding
Working in distributed teams with foreign customers scales up the risk of miscommunication, especially when talking about schedules.
👉How to resolve:
📎Make sure you’re on the same page when talking about time and dates. Specify time zones where needed.
📎Sometimes writing the dates in format 02/03 is confusing (is it February, 3 or March, 2?), so spell the month in full.
📎Visualize. If you just say ‘We’ll work on this scope from December 1st till January 31st’ it may not be obvious that it would take 2 months. Insert a screenshot of a calendar, timeline, etc.

Writing effective emails is a powerful tool that cannot replace live communication, though. Use it when appropriate, back up your words with letters, capture important things, show your involvement, be transparent and save your customer’s time.
Good luck!⭐️

​​Business Analyst and System Analyst community!
👥
We invite you to a classic meetup at Andersen’s office in Krakow!
🤝
This is a great opportunity to meet, exchange experiences, and communicate with each other.
🎤
The speaker is Anna Yakush – Middle Business Analyst at Andersen.
🔍
The topic of her speech: How AI Can Be Useful for BAs and PMs in the IT Industry.
📊
Anna will talk about common terms, give some examples, and share other details related to using ChatGPT in your daily work.
💬
Do not miss this unique opportunity to learn new things, meet your counterparts, and spend time in a friendly atmosphere.
🗓
Date: 30 March
⏰
Time: 18:00 (CET)
📍
Place: Andersen Office Krakow
💡
Registration: https://forms.gle/1jN2sAxxSLwoXXsD9

Have you used any AI in your work?
Could you share your own experience?😎
#BAmeme

Hi analysts!⭐️
How often do you face the task to transfer, consume, process data? Actually, it's one of the activities in the business analyst's life. Data mapping ensures the process of moving data from one or more sources to a destination to create a meaningful set of data with a standardized format. Source-to-target mapping tasks depend on the data hierarchy and the disparity between the data structure of source and target.

just swipe to read more🤓