Double Transactions 23.1.2020
Everyone will get their money back from the double charges today. We are working on reversing all duplicated transactions, which will be implemented shortly. The issue with our processing partner was fixed by 13:25 today. We will do a full retro and share what we’ve learned.
Our sincere apologies for the inconvenience caused. No one will be left out of pocket, do contact us in urgent situations. This is not the level of service we aspire to provide you, we are doing everything in our power to ensure it won’t happen again.
Everyone will get their money back from the double charges today. We are working on reversing all duplicated transactions, which will be implemented shortly. The issue with our processing partner was fixed by 13:25 today. We will do a full retro and share what we’ve learned.
Our sincere apologies for the inconvenience caused. No one will be left out of pocket, do contact us in urgent situations. This is not the level of service we aspire to provide you, we are doing everything in our power to ensure it won’t happen again.
Planned maintenance Sunday 26th January
THIS IS A SCHEDULED EVENT
Jan 24, 13:07 UTC
Scheduled - We are carrying out planned maintenance work on Sunday 26th of January at 04:00 GMT until 06:00GMT. Some payments may not go through, meaning your card could be declined. Please carry an extra card during this time.
https://status.imaginecurve.com/incidents/85py8syq41r1
THIS IS A SCHEDULED EVENT
Jan 24, 13:07 UTC
Scheduled - We are carrying out planned maintenance work on Sunday 26th of January at 04:00 GMT until 06:00GMT. Some payments may not go through, meaning your card could be declined. Please carry an extra card during this time.
https://status.imaginecurve.com/incidents/85py8syq41r1
Duplicate Charges: What Happened. How We Fixed It. How We’ll Do Better.
We will implement duplicate transaction detection within our systems to protect us and yourselves in cases such as this. (...).
Meanwhile, we are reviewing our relationship with our processing partner. (...). That process will be accelerated following this incident.
Read more
We will implement duplicate transaction detection within our systems to protect us and yourselves in cases such as this. (...).
Meanwhile, we are reviewing our relationship with our processing partner. (...). That process will be accelerated following this incident.
Read more
Planned maintenance Sunday 26th January
Jan 26, 04:45 UTC
Completed - The scheduled maintenance has been completed.Jan 26, 04:15 UTC
https://status.imaginecurve.com/incidents/85py8syq41r1
Jan 26, 04:45 UTC
Completed - The scheduled maintenance has been completed.Jan 26, 04:15 UTC
https://status.imaginecurve.com/incidents/85py8syq41r1
From Seminars To Startups: Life As A Graduate at Curve
Curve is a company that prides itself on identifying talent beyond how long your CV is or how many years you have worked in the ‘industry’. We have a dozens of open roles available across all of our teams – check out our careers page.
Read more...
Curve is a company that prides itself on identifying talent beyond how long your CV is or how many years you have worked in the ‘industry’. We have a dozens of open roles available across all of our teams – check out our careers page.
Read more...
Curve - Update and Resolutions Jan 2020.pdf
508 KB
Curve (formerly Curve 1 Limited) is now Curve OS Limited.
“All My Cards Are In My Apple Wallet. Why Should I Get Curve?”
Not sure why you should get Curve when all your cards are in your Apple Wallet? We've broken it down for you. Read more.
Not sure why you should get Curve when all your cards are in your Apple Wallet? We've broken it down for you. Read more.
Curve
Some customers may be experiencing declines
Feb 5, 14:31 UTC
Resolved - Between 17:26 on the 4th of February to 14:16 today (GMT) we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're sorry for the inconvenience caused.
https://status.imaginecurve.com/incidents/bgrx9wtsn9t2
Feb 5, 14:31 UTC
Resolved - Between 17:26 on the 4th of February to 14:16 today (GMT) we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're sorry for the inconvenience caused.
https://status.imaginecurve.com/incidents/bgrx9wtsn9t2
Curve Is Coming To America! Here Are 7 Alternative Things To Check Out In Brooklyn, Home To Our US Office
Do you live in the US? Register your interest In Curve
Read more...
Do you live in the US? Register your interest In Curve
Read more...
Curve Product Update February 2020
This is a short recap on what we are working on, what we have planned, and challenges we might have encountered. We’ll post the update every second Tuesday of the month. Apologies for missing the mark previously, we’ve found a new way to go about it so it won’t happen again 😄
CURRENT PROJECTS:
- Refunds
The goal is to automate as much as possible and make it easy for you to receive your refund. More info coming 🤓
- 3DS
It’s in the works and we will roll it out ASAP!
- Secret Project
I would if I could, but I can’t. It’s not focused on our UK customers 😏
This is a short recap on what we are working on, what we have planned, and challenges we might have encountered. We’ll post the update every second Tuesday of the month. Apologies for missing the mark previously, we’ve found a new way to go about it so it won’t happen again 😄
CURRENT PROJECTS:
- Refunds
The goal is to automate as much as possible and make it easy for you to receive your refund. More info coming 🤓
- 3DS
It’s in the works and we will roll it out ASAP!
- Secret Project
I would if I could, but I can’t. It’s not focused on our UK customers 😏
Planned maintenance Thursday 20th February
THIS IS A SCHEDULED EVENT - Feb 20, 04:00 - 04:30 UTC
Scheduled - We are carrying out planned maintenance work on Thursday 20th of February at 04:00 GMT until 04:30 GMT. Some payments may not go through, meaning your card could be declined. Please carry an extra card during this time.
https://status.curve.com/incidents/ph1m0ks5kbhm
THIS IS A SCHEDULED EVENT - Feb 20, 04:00 - 04:30 UTC
Scheduled - We are carrying out planned maintenance work on Thursday 20th of February at 04:00 GMT until 04:30 GMT. Some payments may not go through, meaning your card could be declined. Please carry an extra card during this time.
https://status.curve.com/incidents/ph1m0ks5kbhm
Planned maintenance Thursday 20th February
Feb 20, 04:30 UTC
Completed - The scheduled maintenance has been completed.
https://status.curve.com/incidents/ph1m0ks5kbhm
Feb 20, 04:30 UTC
Completed - The scheduled maintenance has been completed.
https://status.curve.com/incidents/ph1m0ks5kbhm