Our recent email regarding Revolut
You may have seen the changes Revolut’s making to their FX fees and cashback program starting August 12th. The email that we sent out on Monday was just a quick reminder that when using your Revolut card through Curve, you benefit from Curve’s great FX rates (more information here).
Plus, if you’re eligible for Curve Cash (read more here), you’ll earn 1% on your spending at your chosen retailers - win win!
Just to clarify, you won’t earn any extra cashback outside of Curve Cash for spending with your Revolut card through Curve.
You may have seen the changes Revolut’s making to their FX fees and cashback program starting August 12th. The email that we sent out on Monday was just a quick reminder that when using your Revolut card through Curve, you benefit from Curve’s great FX rates (more information here).
Plus, if you’re eligible for Curve Cash (read more here), you’ll earn 1% on your spending at your chosen retailers - win win!
Just to clarify, you won’t earn any extra cashback outside of Curve Cash for spending with your Revolut card through Curve.
Wirecard Update
Dear Customers,
We would like to address the current situation with Wirecard, who is a partner to Curve.
As you may be aware from recent announcements, Curve is moving its card issuing relationship to Mastercard, which includes moving our e-Money in-house. We had planned to move our e-money customers (ie: Curve cardholders) in-house by June 28th, which was communicated to you on the 28th of April. Please rest assured, we are doubling down our efforts to complete the full transition in the coming weeks.
In terms of your cards, which say “issued by Wirecard” - these will continue to function without issue. We are taking over the management of the cards on the network and your eMoney accounts with Curve in a seamless manner without the need to re-issue cards. This is a standard industry practice and won’t be impacted by whatever the future may hold for Wirecard.
We are in constant contact with senior executives at Wirecard, with Mastercard and regulators to mitigate any possible impact to you and our business with Wirecard and we are keeping close to developments.
Dear Customers,
We would like to address the current situation with Wirecard, who is a partner to Curve.
As you may be aware from recent announcements, Curve is moving its card issuing relationship to Mastercard, which includes moving our e-Money in-house. We had planned to move our e-money customers (ie: Curve cardholders) in-house by June 28th, which was communicated to you on the 28th of April. Please rest assured, we are doubling down our efforts to complete the full transition in the coming weeks.
In terms of your cards, which say “issued by Wirecard” - these will continue to function without issue. We are taking over the management of the cards on the network and your eMoney accounts with Curve in a seamless manner without the need to re-issue cards. This is a standard industry practice and won’t be impacted by whatever the future may hold for Wirecard.
We are in constant contact with senior executives at Wirecard, with Mastercard and regulators to mitigate any possible impact to you and our business with Wirecard and we are keeping close to developments.
Wirecard Updates
YOUR CURVE CARD IS TEMPORARILY SUSPENDED - PLEASE CARRY A BACK-UP
Dear Curve Customers,
Your Curve card and all associated Curve transaction and money transfer services will be temporarily suspended with immediate effect. Please be assured, we expect to be up and running again shortly but it may take a few days. Your money and card details held at Curve are safe and secure.
This has happened because the Financial Conduct Authority* has this morning suspended its permission for Wirecard Card Solutions Limited (the company who currently issues Curve Cards) to operate, without prior notice. This action is not related to Curve - but Curve currently depends on Wirecard for operation of the Curve card.
We are already well on the way to migrating away from Wirecard but have not fully completed this process. We are now working round the clock to achieve the migration as quickly as possible and therefore expect this disruption to last for only a limited period of time.
We will continue to communicate the details of what this means for you during this interim period.
For now, please carry a backup card.
We’ll be back,
Team Curve
*Curve currently relies on Wirecard Card Solutions Limited for all its financial transactions. Until we fully migrate, we are impacted by this suspension (as are all Wirecard’s other clients to whom they provide financial transaction services).
YOUR CURVE CARD IS TEMPORARILY SUSPENDED - PLEASE CARRY A BACK-UP
Dear Curve Customers,
Your Curve card and all associated Curve transaction and money transfer services will be temporarily suspended with immediate effect. Please be assured, we expect to be up and running again shortly but it may take a few days. Your money and card details held at Curve are safe and secure.
This has happened because the Financial Conduct Authority* has this morning suspended its permission for Wirecard Card Solutions Limited (the company who currently issues Curve Cards) to operate, without prior notice. This action is not related to Curve - but Curve currently depends on Wirecard for operation of the Curve card.
We are already well on the way to migrating away from Wirecard but have not fully completed this process. We are now working round the clock to achieve the migration as quickly as possible and therefore expect this disruption to last for only a limited period of time.
We will continue to communicate the details of what this means for you during this interim period.
For now, please carry a backup card.
We’ll be back,
Team Curve
*Curve currently relies on Wirecard Card Solutions Limited for all its financial transactions. Until we fully migrate, we are impacted by this suspension (as are all Wirecard’s other clients to whom they provide financial transaction services).
Major Outage For All Cardholders
Jun 29, 08:22 UTC
Update - As of Monday 29 June, payments with your physical Curve card have been re-enabled. For further information please visit our blog post here: https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it
https://status.curve.com/incidents/m9y5g9rfh90c
Jun 29, 08:22 UTC
Update - As of Monday 29 June, payments with your physical Curve card have been re-enabled. For further information please visit our blog post here: https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it
https://status.curve.com/incidents/m9y5g9rfh90c
Is my Curve Card still valid… It says ‘issued by Wirecard’?
Yes, it’s still valid. You can still use your card, even though Wirecard’s name is still on it. And, if you’re a customer getting a new card, it will likely still say “issued by Wirecard” on the back and that’s OK.
If not Wirecard then who?
We are 100% Wirecard-free after the migration work we did this weekend. Wirecard used to be our card issuer, but we brought that in-house and are doing that ourselves now, as a Principal Member of Mastercard.
Yes, it’s still valid. You can still use your card, even though Wirecard’s name is still on it. And, if you’re a customer getting a new card, it will likely still say “issued by Wirecard” on the back and that’s OK.
If not Wirecard then who?
We are 100% Wirecard-free after the migration work we did this weekend. Wirecard used to be our card issuer, but we brought that in-house and are doing that ourselves now, as a Principal Member of Mastercard.
Major Outage For All Cardholders
Jun 30, 14:06 UTC
Update - As of Monday 29 June, payments with your Curve card have been re-enabled. For further information please visit our blog post here: https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it
https://status.curve.com/incidents/m9y5g9rfh90c
Jun 30, 14:06 UTC
Update - As of Monday 29 June, payments with your Curve card have been re-enabled. For further information please visit our blog post here: https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it
https://status.curve.com/incidents/m9y5g9rfh90c
Curve
Wirecard: Here's what happened and how we're fixing it | Curve Blog
Wirecard. Here's what happened, how it affects Curve Cards and how we're fixing it. Stay tuned for updates.
Progress with Curve migration activities (Latest Update: Tuesday 30th June, 8:00pm)
✅ Enabled Apple Pay, Samsung Pay and Google Pay as well as Garmin Pay, Fitbit Pay and WENA Pay by Sony
👷👷🏽♀️ Reconstruct Go Back in Time
🔜 Sort out Refunds (see previous post for details)
🔜 Get back Curve Send
✅ Enabled Apple Pay, Samsung Pay and Google Pay as well as Garmin Pay, Fitbit Pay and WENA Pay by Sony
👷👷🏽♀️ Reconstruct Go Back in Time
🔜 Sort out Refunds (see previous post for details)
🔜 Get back Curve Send
Update: Friday 3.7.20, 6:38pm
Progress with Curve fixes & improvements:
✅ Push provisioning → You can now add a new Curve Card to your Apple Wallet, right from the Curve app
👷👷🏽♀️ Refunds → Our updated refund process is near completion. We’re aiming to launch the new process early next week. Read the full story here.
👷👷🏽♀️ Auto-spend from your Cash Card → We’re building a feature to help you to spend your Cash Card without having to think about it. If you turn on this feature, we’ll automatically draw from your available Cash Card balance, as long as you have enough money to cover the full purchase. We’re aiming for a launch in 1-2 weeks.
🔜 Go Back in Time → As soon as we have refunds out, we’ll be working on getting GBiT back to you too. We hope to get this back up and running next week.
🔜 Curve Send → Once we have everything above sorted for you. We will turn our attention to getting Curve Send working again.
Progress with Curve fixes & improvements:
✅ Push provisioning → You can now add a new Curve Card to your Apple Wallet, right from the Curve app
👷👷🏽♀️ Refunds → Our updated refund process is near completion. We’re aiming to launch the new process early next week. Read the full story here.
👷👷🏽♀️ Auto-spend from your Cash Card → We’re building a feature to help you to spend your Cash Card without having to think about it. If you turn on this feature, we’ll automatically draw from your available Cash Card balance, as long as you have enough money to cover the full purchase. We’re aiming for a launch in 1-2 weeks.
🔜 Go Back in Time → As soon as we have refunds out, we’ll be working on getting GBiT back to you too. We hope to get this back up and running next week.
🔜 Curve Send → Once we have everything above sorted for you. We will turn our attention to getting Curve Send working again.
Telegraph
Rebuilding refunds: how will refunds work moving forward?
They say the devil works fast… but Curve works faster, as proven this weekend when we successfully migrated away from Wirecard in less than 60 hours. We rebuilt in record time, and we’re not done yet: refunds are top of the agenda. Our focus isn’t singular…
Curve plans to introduce a new £5 fee for physical Curve Blue cards! 😲
Anonymous Poll
23%
Good idea!
77%
Bad idea! Gotta sign up whilst it is still free.
Will I receive a physical card? 🤩
We're transitioning from physical Curve cards to primarily offering digital ones.
You won't receive a physical card unless you order one. To do so in the Curve app, tap the “Account” tab on the bottom part of the screen – you'll then be able to select the “Order a physical card” option and choose your delivery address.
As of the 26th of June 2020, we’re charging:
>Curve Blue: £4.99 to order a physical card
>Curve Black/Metal: No fee to order a physical card
Why are you charging £4.99 for a physical Curve Blue card? 👀
We're transitioning from physical Curve cards to primarily offering digital ones.
You won't receive a physical card unless you order one. To do so in the Curve app, tap the “Account” tab on the bottom part of the screen – you'll then be able to select the “Order a physical card” option and choose your delivery address.
As of the 26th of June 2020, we’re charging:
>Curve Blue: £4.99 to order a physical card
>Curve Black/Metal: No fee to order a physical card
Why are you charging £4.99 for a physical Curve Blue card? 👀
✅ Refunds
👷👷🏽♀️ Go Back in Time (GBiT)
🔜 Curve Send
https://telegra.ph/Latest-Update-Thursday-9th-July-740pm-07-09
👷👷🏽♀️ Go Back in Time (GBiT)
🔜 Curve Send
https://telegra.ph/Latest-Update-Thursday-9th-July-740pm-07-09
Telegraph
Latest Update: Thursday 9th July, 7:40pm
Progress with Curve fixes & improvements: ✅ Refunds → Our updated refund process is now complete! ALL REFUNDS will be with you by tomorrow (10 July 2020) and will land on your Curve Cash Cards, for you to spend immediately. Soon, you’ll be able to move that…