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Curve Payments Aren’t Going Through? Here’s What To Do

Curve Card not working? Check out this article to see what you can do to fix it and stay up to date with all The post Curve Payments Aren’t Going Through? Here’s What To Do appeared first on Curve.

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Open the 'Wallet' tab and then tap on the top left icon (you might need to kill and relaunch the app a second time).

Curve Talks: More details will follow shortly.

Date and Time
Thu, 26 September 2019
17:30 – 22:00 BST

Location
TBD
Bristol

Some customers may be experiencing declines

Sep 13, 12:36 UTC
Resolved - Between 12:43 to 13:24 UTC, we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're sorry for the inconvenience caused.

https://status.imaginecurve.com/incidents/k5xd73rd8zwp

Some customers may be experiencing declines

Sep 16, 10:31 UTC
Resolved - After investigating this issue, we can confirm that it was an isolated issue and only a very small number of customers were affected. This issue has now been fixed and transactions are being processed as normal. We're sorry for the inconvenience caused.

https://status.imaginecurve.com/incidents/1m9w094tmx2l

It's our mission to help you get more from your money.

To do this, we need your help. We've put together some quick questions to hear what you think of Curve.

Some customers may be experiencing declines

Sep 20, 10:32 UTC
Resolved - After investigating this issue, we can confirm that it was an isolated issue and only a very small number of customers were affected. This issue has now been fixed and transactions are being processed as normal. We’re sorry for the inconvenience caused.

https://status.imaginecurve.com/incidents/fg1986fmpb3p

Secure or secure?! Mistakes happen, and if you ever misplace your Curve card, you can remain pretty chill about it knowing you can just lock it in the Curve app.

Planned maintenance Sunday 22nd September

Sep 22, 02:30 UTC
Completed - The scheduled maintenance has been completed.

https://status.imaginecurve.com/incidents/gfsmbhck5t5d

We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. Please carry an extra card as backup during this time. We’re sorry for any problems this causes you!

Sep 23, 12:24 UTC - Resolved

Curve Talks

Join us for a chat about what Curve is all about and what's coming next. Meet the team, have a drink and a bite to eat.

Location
DeskLodge House
Redcliffe Way
Bristol
BS1 6NL

Your investment in Curve will be captured in 72 hours.

Curve Send

- ability to withdraw fund to another funding card. (It will take 2-5 working days, initially. Curve is looking for ways to bring that down to within 2 hours.)
- support for multiple currencies
- ability to send money to non-Curve user
- better onboarding i.e. earn referral bonus as non-Curve user claims the money via Curve Send.
- add reference(s)
- ability to send money to multiple recipients.

NEW BETA build coming next week.

They are making the connection for Apple Pay as we speak. 🍎

If any Cruve transactions are (randomly) declined by your bank (due to suspected fraud), here's what you can do;

- Send Curve an email at support@imaginecurve.com
- Provide the BIN of the card that you tried to add/use and reference any transactions that were rejected (amount and retailer).
- Use the code word “Community Investigation” so that they can easily find your messages.