The move to Niantic Spatial continues! The Support chat has now been given over to Niantic Spatial and has replaced the prior support flow. At the moment this also means that there aren't categories you can choose from for your support ticket, instead you can just seemingly simply write your question or report.

@IUENG_Extra

Agents are reporting issues accessing Ingress, specially with the "Network issues" error. This does not affect all Agents, as others can continue to access and play Ingress as normal, the writer of this post included.

We will keep you updated if there are any official announcements.

@IUENG_Extra

We’ve received reports from Agents reporting Ingress login issues and we believe this is likely a Domain Name System (DNS) issue that will resolve itself over time. If you aren’t already using it, you might consider switching to Google Public DNS using the instructions here: https://developers.google.com/speed/public-dns

If you're on Android and are still affected:

- Go to Settings > Network & Internet > Advanced > Private DNS.
- Select Private DNS provider hostname.
- Enter dns.google as the hostname of the DNS provider.
- Click Save.

For iOS:

- Go to Settings > Wi-Fi.
- Tap the ⓘ icon next to the Wi-Fi network that you want to change DNS servers for. Scroll down to find the DNS section and tap Configure DNS.
- Tap Manual and add Google IP addresses. Optionally you can also remove all default DNS servers in the list.
--> For IPv4: 8.8.8.8 and/or 8.8.4.4
--> For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

@IUENG_Extra

Niantic Supply is clearing out their merch closet and has found some "vintage Ingress merch" in the gap all the way behind the Pokemon Go merch!

(Almost) all of the Ingress swag on the Supply store is on sale by almost 50%, including the big toast plushies that, once sold out, are gone forever!

You can check out the collection here: https://nianticsupply.com/collections/ingress

@IUENG_Extra

As Niantic continues its split into Scopely and Niantic Spatial Agents are reporting further issues. This time, it seems there are problems with C.O.R.E. being renewed: While the subnoscription is charged and marked as active by the Play Store/App Store, the scanner does not recognize the Agents C.O.R.E. status and removes all benefits.

At the moment, there does not seem to be a workaround for this issue. Affected Agents are encouraged to open a support ticket via https://ingress.com/support, and we will keep you updated with any new information.

@IUENG_Extra

Niantic is aware on the issue and is working on a fix regarding the C.O.R.E. subnoscription not being applied to your account even though the payment went through.

A possible reason for this issue is that Ingress was recently moved from the "Niantic Inc" developer account to the "Niantic Spatial Inc" account, which may have confused the Scanner.

Source: https://www.reddit.com/r/Ingress/comments/1kagsfn/comment/mpoxrvy/

@IUENG_Extra

Rewards for the Wayfarer Challenge are arriving! Check your emails and your spam folder!

If you haven't received your codes yet, be patient and give it a day, as these mails have been sent in waves in the past.

Make sure to redeem your codes until May 31st, after that they will become invalid. If you have done 400 or more reviews for the OPR Live badge tick, you need to redeem your codes as it is granted when you redeem them and not from a Niantic push.

@IUENG_Extra

All rewards have been sent out! If you are certain that you should have received a mail with rewards but haven't yet, head over to the Wayfarer forums and make yourself known.

https://community.wayfarer.nianticlabs.com/t/challenge-rewards-shipped/90354

@IUENG_Extra

Some people are reporting that canceling your subnoscription via the App Store/Play Store and then resubscribing via the Scanner will fix this issue. Until it is fixed otherwise we encourage you to try it out, you will not be charged double if your subnoscription is already active.

@IUENG_Extra

On May 2nd, Agent Virkon, from Sweden, was laid to rest: she left us far too soon on March 24th, 2025.

Virkon was a dedicated player, had been with us since the game started. She loved spending time with her family, with gardening being her biggest passion. She was a much-appreciated colleague and beloved friend, leaving a husband and two children behind.
Her closest friends on Ingress tied a wreath of the most beautiful memories with her, knowing that, in their hearts, they will never fade.

Our most heartfelt condolences go out to Virkon's friends and family.

@IUENG_Extra

✍️ SPATIAL & SCOPELY FAQS

NianticTintino has posted up some FAQs about the Scopely & Spatial transition. You can read the post here

Agents have reported via our Submissions Bot, that Portal Attack e-mails are now being delivered from a different address.

The mailbox that is sending such notifications has been migrated to Niantic Spatial and its address is now the following: ingress-support@nianticspatial.com
If you've set up your mailbox with filtering or forwarding for these notifications, we advise to check your rules and update them to this new e-mail address.

@IUENG_Extra

Additionally, mails you currently get from Wayfarer for reporting portals as invalid now come from the address notices@recon.nianticspatial.com!

While not online yet, it looks like recon.nianticspatial.com will be the address of the new reviewing tool at Niantic Spatial! Keep an eye out on the address!

@IUENG_Extra

🛑 SYNC STOPPED?

As Ingress releases its first app update under the Niantic Spatial banner, some Agents have mentioned that accepted Wayspots have not synced as Portals.

Whilst we wouldn’t expect the maps to have been split yet, and this may be a glitch, do be aware that any acceptances on Wayfarer will stop syncing to Ingress at some point Soon™️

The automatic Wayfarer sync has been turned off and now only syncs manually!

About two days ago the daily sync between Wayfarer and Ingress was turned off, which means that new submissions and edits will no longer automatically sync to Ingress.

According to Niantic, "while the map will no longer sync automatically per its usual schedule, there will now be manual periodic map syncs between Wayfarer and Ingress".

https://community.wayfarer.nianticlabs.com/t/ingress-map-sync-cadence-update/92171

@IUENG_Extra

+Theta Campaign: Global has concluded with ENL 99 : 101 RES.
Congratulations to the Resistance!

Campaign completed? Show us your record time!

For full results please go to: https://ingress.com/news/2025-plustheta-results

#Ingress #PlusTheta

Agents have reported that some portals around the world have stopped decaying.

The phenomenon with frozen portals have earlier been spotted during 2024 and the cause still unknown.

A frozen portal seems to be unable to decay, and decay cant be triggered by any known way, besides if its neutralised and re-captured.
They will however gain a new timestamp if interacted with.

Niantic have earlier been able to restore the process of decay for these portals, and the portals have experienced double decay during the same day when started to decay again.

@IUENG_Extra

The move to Niantic Spatial is ongoing and a few more changes as a result of it have been noticed.

Ingress has been moved from the "Niantic Inc." to the "Niantic Spatial Inc." developer account on both the Play Store and the App Store, together with Peridot and Scaniverse. Additionally, the copyright notice on the bottom of ingress.com now also mentions Niantic Spatial instead of just Niantic.
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Bigger changes have been seen around the support system. The website ingresshelp.com has been shut down which was a mirror to ingress.com/support. While the latter is still active it has been noticed that the ability to open a support ticket via the website has been removed.

As Niantic Spatial won't have access to Niantics support system anymore a new instance has been created which can be found at nianticspatial.helpshift.com/hc/en/5-ingress/. For the moment, this is a copy of ingress.com/support, but is linked to in the Scanner store when the language is set to Japanese.
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Finally, a completely new instance of a new support platform was created at support.ingress.com, using the Zendesk platform instead of the Helpshift platform Niantic has been using. This website is currently devoid of any support articles but does include a dedicated form for reporting Agents for Spoofing, multi-accounting or usage of 3rd-party software.

Zendesk allows the creation of multiple tickets which are saved to a Zendesk account, should you choose to create one, meaning you will be able to look back at past tickets and can create new ones without needing to wait for the previous one to be resolved.

@IUENG_Extra

The new ADA 2025 badges are now available in the store together with a rerun of the ADA 2017 badge. The badges cost 30,800 CMU each.

@IUENG_Extra

+Theta Manila has concluded with ENL 178.9 : 71.2 RES.
Congratulations to the Enlightened!
Thank you Agents.

For further breakdown please go to: https://ingress.com/news/2025-plustheta-results
C.O.R.E Subscribers may now download the complete Shard Jump record on https://intel.ingress.com

Do share your favorite moment with us via social media. Hashtag: #Ingress #PlusTheta