Define the problem statement

Understand the real question

Ask focusing questions

Examine past efforts

Use new lenses to think critically

How to find root causes

Challenge how the business operates

Use the five whys of critical thinking

Answer the seven so-whats

Use the 8020 rule to think critically

How to successfully conduct analysis

Consider the implications of answers

Teach others how to think critically

Common pitfalls when solving problems

Apply critical thinking every day

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- (Course 4/7) Conduct UX Research and Test Early Concepts
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