Ennoscriptd/spoiled users rant
Okay so bit of a rant to get opinions how to deal with spoiled users. So I'm basically the solo IT-guy, I take care of everything sysadmin & IT-support for some odd 60 people, there's one guy who took care of the IT stuff before me but he swiveled away from it, he still sometimes helps me if he has time aside from his main job. When I started there were little over 40 people and I was the first dedicated inhouse IT-guy here.
At the start I got a proper hang on things, the work wasn't overwhelming and it was going smooth, there never was any ticket system in place just users coming to my door and I'd jump on to fix their problem no matter what I had going on at the moment(this is where they start to get spoiled and that's on me). There was plenty of administration to be done, we have two servers on-site with different environments and requirements, but it was all good.
We moved to new and bigger office mid 2024 and for the past year I've started to get behind on my duties. I'm a bit of a yes-guy, talked to HR about that too and they suggested I'd start saying no to things when I have too much on my table, which I have since, but now the users are acting pretty damn ennoscriptd and spoiled. For example when I have to tell them there has been changes on ISP side, software side or what ever, not in our our control "why do I have to press one more button while scanning - why is the new outlook like this - why can't things be this and that and what not".. When I'm on a lunch or on a coffee break they just imagine I'll drop the fork and jump on to solve their usually bs problems, I mean I have been doing that for years so ofc they think I'll do it.
The thing is I'm a people person and have been managing it for years, just now it's been getting too much since I keep falling behind on my own administration work because of that and I'm getting bit burn out by it all.
It doesn't help that I have created/raised these ennoscriptd users myself by bending over and backwards for them, for them to have it easy... I just realised (from reddit promoting me joblistings in my area lol) that I get paid way too little for the work which isn't helping to deal with the whole thing. I don't want to say I'm one foot out of the door but I have been putting few applications to new jobs all because of the current situation.
Now I know the problem, I know I created it, and I know the solution (to put a ticket system up and tell the users to put ticket in or don't get service, rather than come up to my door disrupting my work... I wouldn't want to leave this place to another poor sysadmin like this.. The thing is I'm too burnt out to do anything about it, just get to office, say yes, yes, yes, fall behind some more and just do work on weekends like yesterday.. It's not healthy and I just thought if ranting here would get some perspective on things.
Have you had to interact with users expecting you to act on their every whim? And if So how have you dealt with it?
TL;DR I spoiled the users and need to deal with it now
https://redd.it/1ozib9d
@r_systemadmin
Okay so bit of a rant to get opinions how to deal with spoiled users. So I'm basically the solo IT-guy, I take care of everything sysadmin & IT-support for some odd 60 people, there's one guy who took care of the IT stuff before me but he swiveled away from it, he still sometimes helps me if he has time aside from his main job. When I started there were little over 40 people and I was the first dedicated inhouse IT-guy here.
At the start I got a proper hang on things, the work wasn't overwhelming and it was going smooth, there never was any ticket system in place just users coming to my door and I'd jump on to fix their problem no matter what I had going on at the moment(this is where they start to get spoiled and that's on me). There was plenty of administration to be done, we have two servers on-site with different environments and requirements, but it was all good.
We moved to new and bigger office mid 2024 and for the past year I've started to get behind on my duties. I'm a bit of a yes-guy, talked to HR about that too and they suggested I'd start saying no to things when I have too much on my table, which I have since, but now the users are acting pretty damn ennoscriptd and spoiled. For example when I have to tell them there has been changes on ISP side, software side or what ever, not in our our control "why do I have to press one more button while scanning - why is the new outlook like this - why can't things be this and that and what not".. When I'm on a lunch or on a coffee break they just imagine I'll drop the fork and jump on to solve their usually bs problems, I mean I have been doing that for years so ofc they think I'll do it.
The thing is I'm a people person and have been managing it for years, just now it's been getting too much since I keep falling behind on my own administration work because of that and I'm getting bit burn out by it all.
It doesn't help that I have created/raised these ennoscriptd users myself by bending over and backwards for them, for them to have it easy... I just realised (from reddit promoting me joblistings in my area lol) that I get paid way too little for the work which isn't helping to deal with the whole thing. I don't want to say I'm one foot out of the door but I have been putting few applications to new jobs all because of the current situation.
Now I know the problem, I know I created it, and I know the solution (to put a ticket system up and tell the users to put ticket in or don't get service, rather than come up to my door disrupting my work... I wouldn't want to leave this place to another poor sysadmin like this.. The thing is I'm too burnt out to do anything about it, just get to office, say yes, yes, yes, fall behind some more and just do work on weekends like yesterday.. It's not healthy and I just thought if ranting here would get some perspective on things.
Have you had to interact with users expecting you to act on their every whim? And if So how have you dealt with it?
TL;DR I spoiled the users and need to deal with it now
https://redd.it/1ozib9d
@r_systemadmin
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How are you providing NTP in your company?
So we have an on-premise Active Directory so every DC is serving NTP by default but all syncing to the FSMO master.
Right now we have an internal dns alias of time.internal.ad that has the IP of the FSMO master.
Hypervisors point to external NTP.
In that sort of setup what are you pointing on-prem stuff to like switches and firewalls for NTP please?
https://redd.it/1ozlj8u
@r_systemadmin
So we have an on-premise Active Directory so every DC is serving NTP by default but all syncing to the FSMO master.
Right now we have an internal dns alias of time.internal.ad that has the IP of the FSMO master.
Hypervisors point to external NTP.
In that sort of setup what are you pointing on-prem stuff to like switches and firewalls for NTP please?
https://redd.it/1ozlj8u
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I fixed an issue and don't know what was broken. Networking issue.
I just fixed an issue by flushing DNS on a local computer, that had issues accessing the DC, which is hosted on Azure.
Ticket came in as "i cant print". First thing I noticed the printer names on her PC had different naming than what they actually are. The PC had ping to the DC, but would not able to open the \\\\dc01\\ in file explorer. I was getting error "0x800004005", which I did not follow up on.
I tried deleting the printer and re-adding it, but I could not find it in the Manually Adding it either. I did restart the PC at this point, but the issue persisted.
First thing that came to my mind was two things:
1. ICMP doesn't mean everything is working.
2. It's always DNS joke
I ran ipconfig /flushdns and restarted the computer. If this didn't work I was going to try using the VPN, they usually use for remote work, but seems that flushdns fixed the issue.
PC was connected via ethernet, WiFi was off, VPN was off.
Now, I wonder what was broken.
https://redd.it/1ozlj95
@r_systemadmin
I just fixed an issue by flushing DNS on a local computer, that had issues accessing the DC, which is hosted on Azure.
Ticket came in as "i cant print". First thing I noticed the printer names on her PC had different naming than what they actually are. The PC had ping to the DC, but would not able to open the \\\\dc01\\ in file explorer. I was getting error "0x800004005", which I did not follow up on.
I tried deleting the printer and re-adding it, but I could not find it in the Manually Adding it either. I did restart the PC at this point, but the issue persisted.
First thing that came to my mind was two things:
1. ICMP doesn't mean everything is working.
2. It's always DNS joke
I ran ipconfig /flushdns and restarted the computer. If this didn't work I was going to try using the VPN, they usually use for remote work, but seems that flushdns fixed the issue.
PC was connected via ethernet, WiFi was off, VPN was off.
Now, I wonder what was broken.
https://redd.it/1ozlj95
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Mix 208 and 240 inputs
I have two services coming into my data center, each going to an individual UPS then feeding my equipment.
One service is 208V, the other is 240V, each UPS outputs 208V to connected equipment.
This input/output mismatch prevents me from having a UPS self test on one of them as it would bypass a different voltage and it won’t allow that.
Does anyone have experience with feeding equipment 208 on one supply and 240 on another? Most of the equipment are one or two generation old PowerEdges and a few switches.
I know it can be model dependent mixing 120 and higher voltages, but it sounds like generally there is only a concept of “low” voltage, 100-127, and “high” voltage - 200-240.
Any thoughts?
https://redd.it/1ozluyr
@r_systemadmin
I have two services coming into my data center, each going to an individual UPS then feeding my equipment.
One service is 208V, the other is 240V, each UPS outputs 208V to connected equipment.
This input/output mismatch prevents me from having a UPS self test on one of them as it would bypass a different voltage and it won’t allow that.
Does anyone have experience with feeding equipment 208 on one supply and 240 on another? Most of the equipment are one or two generation old PowerEdges and a few switches.
I know it can be model dependent mixing 120 and higher voltages, but it sounds like generally there is only a concept of “low” voltage, 100-127, and “high” voltage - 200-240.
Any thoughts?
https://redd.it/1ozluyr
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Email. Isn't. A. File. Transfer. Service.
Why? Why do I spend 30 minutes per Executive, over and over again every 2 weeks explaining why emails are NOT a file transfer service and that the 365 license we pay for lets them share files for free without affecting their email size?
If one more person asks me why they can't send 50 PDF's in an email, I am going to lose, my god damn mind.
Anyways! How's everyone's Monday going? :)
Bonus rant! If I have to explain to another Executive why they need to use Outlook app over Apple Mail client app, I'm going to burn it all, to the ground.
No, NO salt on the rim.
https://redd.it/1ozq3r2
@r_systemadmin
Why? Why do I spend 30 minutes per Executive, over and over again every 2 weeks explaining why emails are NOT a file transfer service and that the 365 license we pay for lets them share files for free without affecting their email size?
If one more person asks me why they can't send 50 PDF's in an email, I am going to lose, my god damn mind.
Anyways! How's everyone's Monday going? :)
Bonus rant! If I have to explain to another Executive why they need to use Outlook app over Apple Mail client app, I'm going to burn it all, to the ground.
No, NO salt on the rim.
https://redd.it/1ozq3r2
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Is there a reason not to SSO everything?
Something I've read up on recently was SSO... and was wondering, is there a reason not to SSO everything supported?
Obviously, you'll want to have break-glass accounts excluded.
Just a topic of conversation.
https://redd.it/1ozqkza
@r_systemadmin
Something I've read up on recently was SSO... and was wondering, is there a reason not to SSO everything supported?
Obviously, you'll want to have break-glass accounts excluded.
Just a topic of conversation.
https://redd.it/1ozqkza
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DC's starting to have amnesia
Seeing a trend of domain controllers forgetting who they are which wreaks all sorts of havoc with DNS, DHCP, AD, Kerberos, etc.
The fix is very easy - restart NLA Service - Network Location Awareness
Changes network location from private/public to Domain as it should be,
Anyways, I had a few different DC's do this over the weekend.
Has anyone seen this and/or have a more stable fix?
https://redd.it/1ozrd6f
@r_systemadmin
Seeing a trend of domain controllers forgetting who they are which wreaks all sorts of havoc with DNS, DHCP, AD, Kerberos, etc.
The fix is very easy - restart NLA Service - Network Location Awareness
Changes network location from private/public to Domain as it should be,
Anyways, I had a few different DC's do this over the weekend.
Has anyone seen this and/or have a more stable fix?
https://redd.it/1ozrd6f
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Barracuda started rejecting our emails
A few months ago, we started getting bouceback emails from a company that stated it was rejected due to suspected spam. As we were investigating why, we got another, and another. Eventually I figured out all those companies were using Barracuda as their email filter service.
I tried contacting Barracuda, but since we're not a customer, they just said contact the companies and have them put us on their whitelist. That and to use their reputation checker, which said our domain is not blocked/banned.
We use Exchange Online and have DMARC all set up correctly. Any ideas what may be happening or has anyone else experienced this? Maybe someone here using Barracuda that I could test with to see if you can see why it is getting marked as spam?
I sure hope this isn't it, but it sounds a lot like the issue in this post.
https://redd.it/1ozrrun
@r_systemadmin
A few months ago, we started getting bouceback emails from a company that stated it was rejected due to suspected spam. As we were investigating why, we got another, and another. Eventually I figured out all those companies were using Barracuda as their email filter service.
I tried contacting Barracuda, but since we're not a customer, they just said contact the companies and have them put us on their whitelist. That and to use their reputation checker, which said our domain is not blocked/banned.
We use Exchange Online and have DMARC all set up correctly. Any ideas what may be happening or has anyone else experienced this? Maybe someone here using Barracuda that I could test with to see if you can see why it is getting marked as spam?
I sure hope this isn't it, but it sounds a lot like the issue in this post.
https://redd.it/1ozrrun
@r_systemadmin
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Tight_Tax4263's comment on "Anyone else getting rejected emails showing Barracuda errors"
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Are we legally required to have a DPA?
We just got our first european customer inquiry. They're asking us to sign a DPA before they'll move forward with the trial. I had to google what a DPA even was because compliance wise I'm super uninformed
From what I understand it's a legal contract about how we handle their data which is required under GDPR. The only issue is that we've never had one before because all our customers have been based in the States ever since start.
I found some templates online but they're super technical with all this legal language about sub-processors and data transfers and SCCs (nobody here has a clue what compliance is unfortuantely)
Do most Saas companies have a standard DPA template they just send out? Or does it need to be customized for each customer? And if we sign one with this EU customer do we need to offer it to our US customers too? Sorry if these questions sound stupid but I just want to make sure that we're fully correct when it comes to compliance
https://redd.it/1ozz238
@r_systemadmin
We just got our first european customer inquiry. They're asking us to sign a DPA before they'll move forward with the trial. I had to google what a DPA even was because compliance wise I'm super uninformed
From what I understand it's a legal contract about how we handle their data which is required under GDPR. The only issue is that we've never had one before because all our customers have been based in the States ever since start.
I found some templates online but they're super technical with all this legal language about sub-processors and data transfers and SCCs (nobody here has a clue what compliance is unfortuantely)
Do most Saas companies have a standard DPA template they just send out? Or does it need to be customized for each customer? And if we sign one with this EU customer do we need to offer it to our US customers too? Sorry if these questions sound stupid but I just want to make sure that we're fully correct when it comes to compliance
https://redd.it/1ozz238
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Had a good one today.
Ticket regarding failed SharePoint sync in one drive.
The cause was determined to be a folder name that was almost a paragraph long with a file in it named the same.
Unsure how one drive let the file and folder to be created but it sure didn’t want to sync after the fact.
https://redd.it/1ozzwe7
@r_systemadmin
Ticket regarding failed SharePoint sync in one drive.
The cause was determined to be a folder name that was almost a paragraph long with a file in it named the same.
Unsure how one drive let the file and folder to be created but it sure didn’t want to sync after the fact.
https://redd.it/1ozzwe7
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Docking station advice for new hires
Our team just got a bunch of new hires and they’re all doing hybrid work. Company laptops are all MacBook Air M4, and somehow I got assigned to handle the docking station setup. I’m not really into this stuff. I just use a Samsung S80UD with a built-in KVM and it works fine when I plug in USB C.
I don’t want to deal with support tickets every week, so I’m planning to buy the same dock for everyone. Some of them might want to connect two monitors, so having both HDMI and DP port would be good. Looking for something in the 100 to 200 dollar range. Any recommendations?
https://redd.it/1ozxu29
@r_systemadmin
Our team just got a bunch of new hires and they’re all doing hybrid work. Company laptops are all MacBook Air M4, and somehow I got assigned to handle the docking station setup. I’m not really into this stuff. I just use a Samsung S80UD with a built-in KVM and it works fine when I plug in USB C.
I don’t want to deal with support tickets every week, so I’m planning to buy the same dock for everyone. Some of them might want to connect two monitors, so having both HDMI and DP port would be good. Looking for something in the 100 to 200 dollar range. Any recommendations?
https://redd.it/1ozxu29
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Why do hackers perform huge DDoS attacks on big names like Microsoft?
I saw this article (15 Tbps DDoS attack against Azure) and it made me wonder, why do they bother with attacks like this? Where's the money in attacks like this?
https://redd.it/1p04lyp
@r_systemadmin
I saw this article (15 Tbps DDoS attack against Azure) and it made me wonder, why do they bother with attacks like this? Where's the money in attacks like this?
https://redd.it/1p04lyp
@r_systemadmin
BleepingComputer
Microsoft: Azure hit by 15 Tbps DDoS attack using 500,000 IP addresses
Microsoft said today that the Aisuru botnet hit its Azure network with a 15.72 terabits per second (Tbps) DDoS attack, launched from over 500,000 IP addresses.
Why does every “simple” change request turn into a full-blown fire drill?
Lately I feel like I’m losing my mind. Every week we get “small” change requests from the business. Things like “just add one group,” “just open one port,” “just update one app.” On paper these are 10 minute tasks.
But the moment I start touching anything, everything unravels.
Dependencies nobody documented, legacy configs from 2014, random noscripts someone wrote and never told anyone about, services that break for reasons that don’t make sense. Suddenly my whole day is spent tracing something that should have been trivial.
I’m starting to wonder if this is just how the job is now or if our environment is uniquely cursed.
Do you guys also feel like even basic changes trigger chaos because the stack is too old, too interconnected or too undocumented?
Just needed to vent and hear how others deal with this without burning out.
https://redd.it/1p05vv8
@r_systemadmin
Lately I feel like I’m losing my mind. Every week we get “small” change requests from the business. Things like “just add one group,” “just open one port,” “just update one app.” On paper these are 10 minute tasks.
But the moment I start touching anything, everything unravels.
Dependencies nobody documented, legacy configs from 2014, random noscripts someone wrote and never told anyone about, services that break for reasons that don’t make sense. Suddenly my whole day is spent tracing something that should have been trivial.
I’m starting to wonder if this is just how the job is now or if our environment is uniquely cursed.
Do you guys also feel like even basic changes trigger chaos because the stack is too old, too interconnected or too undocumented?
Just needed to vent and hear how others deal with this without burning out.
https://redd.it/1p05vv8
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Cloudflare down... again?
Seems so in the UK - can't even login to cloudflare lol
edit - the login button now works and I can get to 2FA - but upon entering it takes me back to the login page. So still broke
https://redd.it/1p09nye
@r_systemadmin
Seems so in the UK - can't even login to cloudflare lol
edit - the login button now works and I can get to 2FA - but upon entering it takes me back to the login page. So still broke
https://redd.it/1p09nye
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Cloudflare Global Network experiencing issues Official Update
# Cloudflare Global Network experiencing issues
Investigating \- Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
From Official Status Page on https://www.cloudflarestatus.com/
Update #0
Investigating \- Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Nov 18, 2025 - 11:48 UTC
Update #1
Update \- We are continuing to investigate this issue.
Nov 18, 2025 - 12:03 UTC
Update #2
Update \- We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
Nov 18, 2025 - 12:21 UTC
https://redd.it/1p0a1jq
@r_systemadmin
# Cloudflare Global Network experiencing issues
Investigating \- Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
From Official Status Page on https://www.cloudflarestatus.com/
Update #0
Investigating \- Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Nov 18, 2025 - 11:48 UTC
Update #1
Update \- We are continuing to investigate this issue.
Nov 18, 2025 - 12:03 UTC
Update #2
Update \- We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
Nov 18, 2025 - 12:21 UTC
https://redd.it/1p0a1jq
@r_systemadmin
Cloudflarestatus
Cloudflare Status
Welcome to Cloudflare's home for real-time and historical data on system performance.
RIP: All the west coast admins that got woke up at 4am for an outage they had nothing to do with
Remember the good old days when people talked about how silly and ignorant clients were when they said 'the internet is down' and we'd be like 'really? the whole internet? wow.'
Turns out the joke was on us the whole time.
https://redd.it/1p0addr
@r_systemadmin
Remember the good old days when people talked about how silly and ignorant clients were when they said 'the internet is down' and we'd be like 'really? the whole internet? wow.'
Turns out the joke was on us the whole time.
https://redd.it/1p0addr
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CloudFlare down... Better Check DownDetector... Oh...
When you think CloudFlare's down but you can't check DownDetector because that's down because CloudFlare's down lol
https://www.centrel-solutions.com/temp/irony.png
https://redd.it/1p0a797
@r_systemadmin
When you think CloudFlare's down but you can't check DownDetector because that's down because CloudFlare's down lol
https://www.centrel-solutions.com/temp/irony.png
https://redd.it/1p0a797
@r_systemadmin
The Website is Down #1: Sales Guy vs. Web Dude (Classic Cloudflare)
I am SURE it has been posted here COUNTLESS TIMES, but today - with Cloudflare on fire, we should all sit back, relax, and laugh our assess off with this historical nugget of internet gold.
https://youtu.be/uRGljemfwUE?si=TJhlwE5obrQbGyYJ
I'm always amazed by how many of the "new generation" of SysAdmins have never even heard of it. Sigh, kids these days. Maybe NSFW, but just a little.
https://redd.it/1p0cppu
@r_systemadmin
I am SURE it has been posted here COUNTLESS TIMES, but today - with Cloudflare on fire, we should all sit back, relax, and laugh our assess off with this historical nugget of internet gold.
https://youtu.be/uRGljemfwUE?si=TJhlwE5obrQbGyYJ
I'm always amazed by how many of the "new generation" of SysAdmins have never even heard of it. Sigh, kids these days. Maybe NSFW, but just a little.
https://redd.it/1p0cppu
@r_systemadmin
YouTube
The Website is Down #1: Sales Guy vs. Web Dude
The Website is Down: Sales Guy Vs. Web Dude High Quality
The original video in high resolution.
This video won a Webby award!
The original video in high resolution.
This video won a Webby award!
Is it just me or institutional knowledge is no longer valued?
I've been at the same place for close to 22 years now, and I've survived a LOT of layoffs. But I know plenty of old-timers that did not, and when they left, there was a massive amount of institutional knowledge that got lost. And management doesn't give a crap. They just tell you to figure it out when you need to reach out to someone that is no longer there.
When I started here 22 years ago, loyalty was rewarded. I met plenty of people that had been here 20+ years and managed to retire from this place.
Since the pandemic ended, I'm noticing that this place no longer rewards loyalty, and even having intimate knowledge on how something works, or being the company subject matter expert on something doesn't guarantee any kind of job security.
https://redd.it/1p0dxev
@r_systemadmin
I've been at the same place for close to 22 years now, and I've survived a LOT of layoffs. But I know plenty of old-timers that did not, and when they left, there was a massive amount of institutional knowledge that got lost. And management doesn't give a crap. They just tell you to figure it out when you need to reach out to someone that is no longer there.
When I started here 22 years ago, loyalty was rewarded. I met plenty of people that had been here 20+ years and managed to retire from this place.
Since the pandemic ended, I'm noticing that this place no longer rewards loyalty, and even having intimate knowledge on how something works, or being the company subject matter expert on something doesn't guarantee any kind of job security.
https://redd.it/1p0dxev
@r_systemadmin
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Cloudflare is Down! Here's what you can do.
We have monitoring placed on all the system, we got bombarded with alerts back to back.
Instead of panicking we changed the DNS proxy and generated new SSL certs for all the proxied domains.
All of our customers are back online within 30 minutes from the outage started.
If you're unable login to Cloudflare, their API access is still working you can use the API keys to update the DNS records!
If you're unable to access cloudflare you can change your DNS from cloudflare to your domain provider OR can transfer it to Fastly, bunny or Akamai and use the alternative providers.
If you've purchased the domain from Cloudflare or they use cloudflare (namecheap 😒) sadly you will have to wait.
You can try emailing your domain provider to change the nameservers they will help you out, try cloudns or similar options.
https://redd.it/1p0d69g
@r_systemadmin
We have monitoring placed on all the system, we got bombarded with alerts back to back.
Instead of panicking we changed the DNS proxy and generated new SSL certs for all the proxied domains.
All of our customers are back online within 30 minutes from the outage started.
If you're unable login to Cloudflare, their API access is still working you can use the API keys to update the DNS records!
If you're unable to access cloudflare you can change your DNS from cloudflare to your domain provider OR can transfer it to Fastly, bunny or Akamai and use the alternative providers.
If you've purchased the domain from Cloudflare or they use cloudflare (namecheap 😒) sadly you will have to wait.
You can try emailing your domain provider to change the nameservers they will help you out, try cloudns or similar options.
https://redd.it/1p0d69g
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