frustrated with zero visibility on tasks and managers always in the dark

i need help… we have tried jira and kanban boards but updates still get lost. anyone using any smooth task management system that makes progress and blockers visible in real time? how do you keep your dev team on track?

https://redd.it/1psufp5
@r_systemadmin

Meraki SM is going EOL. Alternatives ?

Earlier this month, Cisco Meraki has announced that it's going to discontinue its Systems Manager (SM) platfrom for MDM. Link: [https://documentation.meraki.com/Platform\_Management/SM\_-\_Endpoint\_Management/Product\_Information/FAQ%3A\_Meraki\_Systems\_Manager\_(SM)\_End-of-Sale](https://documentation.meraki.com/Platform_Management/SM_-_Endpoint_Management/Product_Information/FAQ%3A_Meraki_Systems_Manager_(SM)_End-of-Sale)

* **June 3, 2026:** Last day to purchase new 1-year and 3-year Meraki SM licenses.
* **June 3, 2029:** End of support for Meraki SM.  

We've used this platform for managing phones and tablets (iOS and Android). We weren't completely happy with it, but it served us well. Are there any recommendations to replace it that allow to do the needful (policies for settings, app deployment/restriction, inventory/status) for company devices ?

https://redd.it/1psu98t
@r_systemadmin

SOC 2 Browser Extensions Monitoring Tools and Visibility for Audit Compliance

We are a mid sized SaaS shop about 80 users mostly remote devs and sales heading into our first SOC 2 Type 2 audit in a couple months. Auditors are hammering on controls for data exposure risks specifically third party apps SaaS logins risky browser extensions and general user behavior in the browser like pasting sensitive stuff into random sites.

Right now we are using Microsoft Intune Endpoint Manager for device stuff and a CASB like Netskope or Zscaler for some web filtering but neither actually sees inside the browser no extension inventory no real event logging for logins or tab activity. Last time we tried manual spot checks and screenshots for evidence but that is not scaling and auditors were not thrilled.

Anyone found a tool that is built for browser level monitoring without killing performance or requiring a full enterprise browser switch. Bonus if it integrates with our existing stack and gives audit ready reports.

Thanks

https://redd.it/1psxufw
@r_systemadmin

I feel like I missed out on the Golden Age of IT work

I’m a Network Engineer at a huge cloud provider and I do like my job. But I always get this feeling that scale, tooling, and automation has ruined the field. We’ll get alerts like ”we’ve lost half the capacity between X and Z sites” and then use an internal tool that queries all the interfaces at those sites and tells us which are down or taking errors. I almost never even have to login to any routers.

It’s like this is tangentially related to fixing tech, but it doesn’t directly scratch the itch I have. I grew up watching G4TV and fiddling with drivers trying to get Diablo to run on my Dad’s PC. I love troubleshooting and fixing, but I almost don’t even get to do it really.

I have this fantasy of being a lone sysadmin in like 2002 with one big office. And all the infrastructure was “my infrastructure”. And I run around all day actually troubleshooting computers, running cables, swapping hard drives, etc. I genuinely think I would thoroughly enjoy doing that all day.

Can any of you confirm: was my fantasy real? Did you actually live that? Was it as cool as I imagine?

https://redd.it/1psynnz
@r_systemadmin

Computer with X.X.X.255 IP cannot connect to Brother printer.

Okay, so I don't know if I am the stupid one here, or if my Brother printer is.

If have a (little bit unusual) network 192.168.200.0/22 so it includes IP adresses from 192.168.200.0 - 192.168.203.255 . Printing works as expected from all Windows machines except the following:

192.168.200.255
192.168.201.255
192.168.202.255

192.168.203.255 also does not work, but that has to be expected (broadcast address). These 3 addresses are not broadcast addresses and work fine including usage of a SHARP printer on the same network. But using a Brother Printer I cannot print, or access the web interface, but a ping works.

Has anyone experienced something similar with Brother printers? Am I the stupid one here for using a non-standard network? Or is the problem on Brothers side?

I tested with the following printers:

Brother HL-L5200DW (Firmware 1.77)
Brother HL-L5210DN (Firmware 1.27)
SHARP MX-C304W (this one works perfectly fine)

Of course the fix is rather simple I just tell my DHCP to skip these addresses. I'd just like to know if someone else has experienced this.

Update 1: As many of you have suggested, I will block .255 and .0 IPs from being used. I will also setup VLAN for that room and move the printer to a different subnet. I guess it is always best to do things properly the first time. I reached out to Brother support and will make another update here if they reply.

https://redd.it/1psy9oz
@r_systemadmin

Azure PIM Issues?

Is anyone experiencing any issues requesting roles in Azure this am? I have been trying to activate a few roles and it's been stuck and going back and saying that no roles are available.

EAST-US

https://redd.it/1psypuj
@r_systemadmin

Need to cut down Login Times. By a lot

I know people are going to suggest a Kiosk Mode or a Multi App Kiosk mode but none of those have session persistence. Not any way to make the computer "secure" from non authorised access.

It's for a high paced environment where staff will be going to and from the workstation with other people often logging in in between them.

Yes, if they're already logged in, they can just log back in but if the PC has been rebooted or if new staff have walked back in then it would pose a problem.

There are only 4 apps that would be used: Browser, Citrix and two other ones.

I've gotten rid of all the GPOs and deployed via Intune instead.

https://redd.it/1psz68e
@r_systemadmin

Time Source

With the NIST issues this weekend, where should I be pointing our NTP source? I currently have it set to time.windows.com, but I am not sure what is safe at this point. We also have a standalone NTP device for some equipment. Is any NIST servers safe?

https://redd.it/1pt2qnw
@r_systemadmin

What’s the best and easiest to use office management software?

I’ll be using it for office and desk management so not much to cover right now. Were not huge by any means but were hybrid and sometimes clashes happen for conference rooms and desks. Would like anything that can fix this
Also any other things I should also be aware of or am missing, do pls lmk

https://redd.it/1pt49x3
@r_systemadmin

Auditors asking for proof of processes which we’ve always done informally

We’ve always had sensible operational practices like access approvals/change reviews/incident handling etc etc . Now that we’re dealing with formal audits, suddenly everything needs to be written, tracked and evidenced.


The frustrating part is that the work itself hasn’t changed much but the overhead has. How do I move from informal but effective practices to something auditable?

https://redd.it/1pt5tay
@r_systemadmin

Keeping Meraki for switches but using Ubiquiti for wireless APs?

We are currently a 100% Meraki shop, with about (15) 48-port switches and about (60) inside and outside APs. Everything is working fine, but I need to save some money in the coming year.

To save on annual licensing costs, we have seriously considered switching from Meraki to something else -- anything else. However, we are stomaching the licensing costs for the switches better than we are for the APs, so as a compromise, we thought about:

* **Switches**: remain on Meraki
* **APs**: switch to Uniquiti

All of our ACLs/firewalls are done on the switches, not the APs. The main "one-off" things I can think of that we do with wireless APs:

* We have 2 "standard" SSIDs for all APs: one secured with WPA 3; one for that is wide-open for guests. One goes to one VLAN and the other goes to another VLAN.
* We have 1 SSID that is provided by only 4 APs; it's used for a sound/PA system; it has no internet access

So:

* Is it true that, for a commercial area, Ubiquiti's APs have tended to work better and be more reliable than their switches?
* Can you think of anything I have forgotten?
* How much money would you bet that I will regret doing this?

https://redd.it/1pt83tg
@r_systemadmin

Remote Sysadmins, what's your go to headset for meetings?

My Plantronics Voyager UC 2 went to the farm upstate after it fell off my head while I was trying to corral a dog.

Work gives me a wired one but I cannot stand it, I hate being wired to the PC and after a month the cable already looks like one long twizzler.

I use Teams and sometimes Amazon Connect as well.

https://redd.it/1ptgz71
@r_systemadmin

Best practice for AD CS certificate templates requiring custom Subject Name without introducing security vulnerabilities

Hi Experts,

In AD CS certificate templates, there are certain scenarios where the Subject Name must be supplied in the request (for example, to include specific organizational details such as Organization, OU, or a custom CN).

However, enabling **“Supply in the request”** for the Subject Name is commonly flagged by security assessment tools (e.g., ESC1/ESC4-related findings) because it can allow abuse if permissions are weak or misconfigured.

When a business or application genuinely requires a custom Subject Name in an AD CS certificate template:

* What are the recommended best practices to implement this securely?
* How can this requirement be met without introducing AD CS vulnerabilities?
* Are safer alternatives commonly used,??

Thanks in Advance

https://redd.it/1ptktpf
@r_systemadmin

compliance audits taking weeks to prepare is killing me and I don't know how to fix it

Our SOC 2 audit is coming up in 6 weeks and I'm already having stress dreams about it, last year it took me and one part-timer basically a whole month of nights and weekends to pull together all the evidence and documentation, and we still got dinged on stuff we thought we had covered, and it's making me feel really unprofessional and I very much fear I'm gonna lose my job especially in the current market.... so how do you guys make sure you haven't dropped anything?

https://redd.it/1ptnc81
@r_systemadmin

PaperCut MF Scan to SharePoint/OneDrive Broken - something went wrong sending your scan

We have been using PaperCut MF Scan to SharePoint for about 12 months - has worked perfectly. We have had a few new starters who also needed to scan and when we showed them how to do it they kept getting an error:

Something went wrong sending your scan
PaperCut MF has been trying to upload your scanned file to SharePoint Online

|Unfortunately something went wrong when trying to access SharePoint Online. Please try scanning again or contact your system administrator if the problem continues.|
|:-|


After hours of troubleshooting, it seems to be following a recent change to the way users have to provide delegated consent to Enterprise Apps within Microsoft Entra it is now broken.


The official PaperCut guidance says this


https://www.papercut.com/kb/PaperCutPocketHive/ScanToCloudAuthorization/

https://www.papercut.com/help/manuals/ng-mf/applicationserver/users-receive-need-admin-approval-error-with-scan-to-onedrive-for-business/



The issue seems to be that Microsoft now does not allow delegated user consent to Sites.ReadWrite.All which is required by PaperCut.


Our tenant used to be set the same as shown in the PaperCut guidance - "Allow user consent for apps" and this permission was granted without issue.


But since Microsoft made their change that option has changed to "Let Microsoft manage your consent settings (Recommended)"


And the Microsoft help says this:

The setting labeled "Let Microsoft manage your consent settings," the Microsoft managed policy, will update with Microsoft's latest recommended default consent settings. This is also the default for a new tenant. The setting's rules are currently: End users can consent for any user consentable delegated permissions EXCEPT: Files.Read.All, Files.ReadWrite.All, Sites.Read.All, Sites.ReadWrite.All, `Mail.Read`, Mail.ReadWrite, Mail.ReadBasic, Mail.Read.Shared, Mail.ReadBasic.Shared, Mail.ReadWrite.Shared, `MailboxItem.Read`, `Calendars.Read`, Calendars.ReadBasic, Calendars.ReadWrite, Calendars.Read.Shared, Calendars.ReadBasic.Shared, Calendars.ReadWrite.Shared, `Chat.Read`, Chat.ReadWrite, ChannelMessage.Read.All, `OnlineMeetings.Read`, OnlineMeetings.ReadWrite, OnlineMeetingTrannoscript.Read.All, OnlineMeetingsRecording.Read.All. Updates to this consent policy will have at least 30 days of given notice.


https://learn.microsoft.com/en-gb/entra/identity/enterprise-apps/manage-app-consent-policies?pivots=ms-graph#microsoft-recommended-current-settings


So what can we do to fix it or does PaperCut need to change something in their product in response to the Microsoft change?

I have a ticket logged with PaperCut but no resolution yet.

https://redd.it/1ptohzq
@r_systemadmin

2026 motivational help rant

I've been working in IT for almost 22 years, Im a sysadmin / netadmin / security guy + jack of all traide "The IT guy" at a mid-sized business. Im married with two children 17 and 22. I have somthing that most people would want. To much time on my hands. I work probaly 5:30AM - 4:00 daily, unless somthing is blowing up. So after work I have from 4:00 - 10:00 typiclly ill cook dinner if wife isnt home from work yet but aside from that. Its either doom scrolling on tiktok, watching movies or being bored out of my mind. I'm not a big reader because I just cannot focus on it my ADHD sucks all the focus away during the work day. My kids are busy in there own lives both work and are with friends or boyfriends. My wife is in her own world (shes the best but going through menopause and scares me right now. ). I dont have allot of extra money to go out and spend on random hobies but I need to get back to the gym and do somthing in life other than IT, but even if I go to the gym for an hour a day that still leave 4 - 5 hours of nothing. Im not complaining about the free time I know allot of people out there have no free time. My point to this whole rant is what do yall do to keep yourself in shape (currentlly not in shape) or keep your mind sharpt, hobbies or keep yourslelf busy. I feel like im going through a mid-life crisus and want to get it under control lol before its to late.

Thanks in advance.

https://redd.it/1ptt8y9
@r_systemadmin

I'm considering leaving my first IT position but I have conflicting feelings about leaving my mentor.

4-ish years at a small MSP. Hired on while the company was in the single digit employee count.

My mentor is great and I'm not worried about him surviving without me or anything, I just know that I have a lot more to learn.

How do you know it's time to move on and how did you feel about separating from your first mentor, especially if it was your choice?

https://redd.it/1ptuqkj
@r_systemadmin

Linux x509 computer certificate

I have experiment for a few days and have no idea where to look for a solution.

My situation:

Our organization is using at the moment 2 internal domains and 2 seperate network domain, one of them we want to discontinue.

One domein is using radius configuration using a computer certificate and the other domain is using simple VLAN configuration on the switch ports.

For linux the VLAN configuration was working fine but now i need to create an computer certificate for the linux machine to use x509 authentication.

The problem i have is that I need to sign the csr to our windows certificate template specially for the network.
The csr must include the DNS name from the alternate subject name. My csr does include the subject alternative name, FQDN. But when i try to sign the csr with my template i get the error:

The DNS name is unavailible and cannot be added to the Subject Alternative name.

The computer is added to our domain and the hostname is resolvable.
All device that are connected for the first time only use MAC authentication, just to add the asset to the domain and install all the policies, after that it need a certificate to use the network.

Can some one help me or give any direction were to look.

Just in case, i can not change any settings in the template and windows computers are working fine.

Maby i forgot an important thing to write down because have searched for hours to find a solution.

https://redd.it/1ptt274
@r_systemadmin

Primary Domain Controller Hardware failure - How to Restore

Our primary and sole HP Proliant DL165 domain controller had a hardware failure and is not turning back on. It's an old server so HP does not want to support it. We were in the process of replacing the server with new Dell servers as our primary and backup DC's. Unfortunately there were no AD backups performed other than the shares. Is it possible to stand up another DC? What would be the negatives in doing so?

Thanks!

https://redd.it/1ptw6at
@r_systemadmin

ConnectWise ScreenConnect - Down

And there goes ScreenConnect - https://downdetector.com/status/connectwise/

Nothing yet on their official status page, but it's happening.



Details:

Admin page available: https://cloud.screenconnect.com/ and shows instance online

Server Instance IPs: Unable to ping

HTTPS: ERR_CONNECTION_TIMED_OUT


**UPDATE 1** - Status page posting: https://status.connectwise.com/pages/incident/619cf82551fec9053d612f09/694ab8abf5a1430583c5382f

**UPDATE 2**

As noted by Not\_Revan this appeared to be an emergency power issue at OVH as shown here \- Their last update is - "Power to VIN0120D row has been restored. Servers are powered back up. Datacenter Team is ensuring that all hosts have been brought back online." and my instance is back online and functional as of 12:10PM EST.

https://redd.it/1ptx0lt
@r_systemadmin

Tracking ticket resolution metrics what really matters??

We’re trying to set up dashboards to see how fast IT requests are handled. What do you use? what metrics do you actually pay attention to?

https://redd.it/1ptsxqt
@r_systemadmin