Securely share files to me via a persistent link.

Hey guys, I'm looking for a solution that would allow people to securely share a file to me via a persistent link that I would drop in my email signature. There seems to be a ton of products out there that would either let me create links to share files with other people, or create one time links to request information from people, but I cant find one that would allow me to create one persistent link that people could click to upload the file to me. Do yall know of anything like that?

https://redd.it/1pwaadl
@r_systemadmin

Auditors want evidence of monitoring

We’re preparing for an audit and one of the requests is proof that monitoring is happening. We do logs/alerts and on call rotations, but none of it was designed with evidence in mind.


What do auditors actually accept as evidence of monitoring?

https://redd.it/1pwb75w
@r_systemadmin

plug and play site-to-site non-subnoscription VPN devices ?

Looking for a portable-ish solution - what are options to avoid monthly subnoscription software ?

0-3x/month need to remotely work on a PC for 24-48 hours. Different PC at the remote end each time. The ISP device at the remote end would not be in bridge mode and no static IP is possible.

I envision having the remote office staff pull a"target VPN gadget" out of a drawer, plug it in/turn it on, connect by ethernet to ISP modem/router, connect by ethernet or USB to PC and it's done for their involvement. When work on the PC is done, they unplug and store it. Portability for this "target gadget" to be used at a couple of locations without configuration would be a bonus. ISP devices range from Starlink to mobile carrier hotspot to cable or fiber combo modem/router.

The "admin gadget" at our end can require extra work for each connection. The target and admin gadgets must be configurable to recognize/allow access only via the other gadget.

TLDR: need to open an RDP-like connection between PCs with little assistance from end user, avoiding opening an actual RDP port on the ISP device.





https://redd.it/1pwb5dx
@r_systemadmin

NAS Fileserver?

One of our Servers needs to be replaced in 2026. It's for a small group in our office, but they have roughly 13tb of data on this server.

Right now they are in their own domain, and the server is hosting AD/DHCP for their network. The plan is to migrate that group of users into the Companies main domain, and let our main DC / DHCP take over. The question now is file storage.

We're a relatively small business. 130ish users, and day to day only 30 users max would accessing these files at a time. I don't really see the point in spending thousands on a server + CALs.

Does anyone here run a NAS as their "File Server"? I've heard / read good things about Synology. I almost feel like it's 6 in one hand, half dozen in the other.

Any insight would be helpful.

https://redd.it/1pwemoh
@r_systemadmin

SSL certificate expired on our domain and this is my first time fixing this.

I’m still pretty new to this and have mostly done desktop support. Our SSL certificate expired on the 23rd, and the person who normally handles this is out this week and next, so it fell to me. I just want to make sure I’m heading in the right direction.

I renewed the certificate, then learned I needed to generate and submit a CSR. I created the CSR through IIS Manager and submitted it to Network Solutions. It’s been almost six hours now, and the request is still in the “in validation” status. How long does this usually take?

https://redd.it/1pwfhd5
@r_systemadmin

IT ticketing system

Our IT team has been struggling to keep up with all the internal requests and tickets. We’re thinking about switching to a service desk or IT ticketing system that can make things more efficient and maybe automate some tasks. Something that can track assets and integrate with tools like Slack would be a bonus. Has anyone here tried tools like Jira Service Management, FreshService, Siit or GLPI? These are the tools we commonly hear or mentioned, I’d love to hear what worked for those and if any tips to remember.

https://redd.it/1pw6kwu
@r_systemadmin

Does anyone else see random Bitlocker recoveries after firmware updates?

We are a 100% Dell shop, and we have firmware delivered by Windows Update (for years) and Dell Command Update (introduced in the last few months).

I would say that about 10% of our fleet get the Bitlocker recovery screen after a firmware update. Admittedly, that means that about 90% never get the issue. It's easy enough to fix, but it's just a bit of a PITA.

Does anyone else periodically see this? Is it a bug? I mean, all devices are configured exactly the same, so I don't have a better explanation. Dell Command Update is explicitly configured to suspend Bitlocker, and ny understanding that firmware updates from Windows Update are configured by Microsoft/Dell to do the same.

https://redd.it/1pwizdk
@r_systemadmin

Difficulty connecting to Postgresql DB

Trying to connect to my VPS's postgresql DB from my Windows machine and having trouble.

\- Using DBeaver

\- SSH Tunnel connection works fine in DBeaver, it can connect successfully

\- When connecting the actual DB though and then testing the connection, I receive an EOFException - The connection attempt failed

\- The connection limit in the .conf file for postgresql is 100 and I have triple checked the credentials. I can access it fine when I SSH into my server via Powershell and use the psql command from the command line.

What would be the next debug step?

https://redd.it/1pwget9
@r_systemadmin

I’m stuck on a scan-to-folder setup. No router access, need to use Hostname instead of IP. Any tips?

Hey guys.

I’m currently helping my dad setting up a copier for a client (he lease the machines to them), and I’m trying to get their Scan-to-Folder/FTP working.

The problem is, I don’t have access to their router/DHCP settings, so I can’t set a static IP or a reservation for the destination PC. Right now, it’s on a dynamic IP for a wifi network, so as soon as that lease expires, the scanning is obviously going to break.

I want to set the copier to point to the PC's Hostname instead of the IP address so it actually stays connected, but currently this option is not working.

For those of you who do this often:

Is there a trick to getting the copier to actually resolve the name?
Or is there a way to set a different ip profile for the network

The machine is a Ricoh, Any advice is appreciated!

https://redd.it/1pwu9h9
@r_systemadmin

HA, data, file locks, integrity, philosophy, architecture...where to begin learning?

I am a network engineer and have been expanding my knowledge base. I have been in the Industry for 8 years but oddly never really dealt with data storage. Making load balancers balance and proxies proxy I fully understand; I make the data move. I have done that for years without a second though. But I realized something today that leads to something that turns out to be a lot more complex and sinister than I ever imagined...... Data integrity.

I got on a "throw up a bunch of services in containers in my homelab and make them redundant" kick lately. It was all fun and games until I threw one up that required persistent storage and was load balanced to the secondary server where the data wasn't stored. "No problem", I thought, "I will just write a little Bash noscript to sync the data over".

Fortunately, "professionalism" kicked in before I set out on that endeavor. I thought...

"What happens if the data on one becomes corrupt; should there be a master and slave"?

"What happens if there is a file lock on a data base"? (And, as a matter of fact, where the hell are the database "files"?).

"How much data can I stand to lose"?

"What exactly is the difference between syncing and backing up -- beyond philosophically archival)"?

"How do major providers globally load balance across clusters of DBs and services in hybrid Azure and AWS environments; Like how do the backends stay in sync? How do the clusters stay in sync? How much delay between propogation"?


"I have so many other questions I should ask Reddit on where to begin..."

tl;dr: I don't know shit about data storage and integrity. I would like to start learning from the fundamental level. But I don't really know where to begin, which search words to use, etc. Should I take some DB admin classes; like, is that where they teach this kind of stuff?

https://redd.it/1pwxho1
@r_systemadmin

Receiving Credentials securely from clients

We work with a lot of small businesses / non-tech-savvy users, and I keep running into the same issue: securely receiving credentials. Obviously, the best case would not having to receive credentials at all but many systems (DBs, web portals, decryption keys, etc.) still require exchanging secrets.

Most "best practice" tools (password managers, PGP, etc.) are great when both sides are already set up but they mostly focus on sending, not intake. In the real world, clients often default to sending us their credentials via Teams/Slack/email, and in the process either forget some info or just leaving a trail of unencrypted credentials forever.

So I ended up building a small tool to make credential intake easy: send a link to a simple form, they paste creds, it's end-to-end encrypted (you set an encryption secret, only you can decrypt answers). It's for transfer only, you still store them in your vault afterwards.

Disclaimer: I built it (credentialshare.com). Not trying to spam - genuinely curious: what's your workflow for securely receiving creds from non-technical clients, and what features would you expect from a tool like this? I'm using it 4-5 times a week now and it helps me a lot but it is still early stage so any feedback or improvement suggestions are greatly appreciated!



https://redd.it/1pwy2xt
@r_systemadmin

I just saved our company by unplugging and plugging it in again.

Hi guys,

being a small business (webhosting) sysadmin sucks. Being on-call sucks more. Not being on-call and supposed to fix stuff - sucks even more.

Just was at the doctors office, my leg was acting up again (despite being almost 30 i somehow have the condition of a 60 year old) - suddenly got a message via Zabbix that a server restarted according to plan and won't boot again, due to a Pwr Rail D error (thanks lenovo). Reboot via IPMI failed immediately. Still at the doctors, i sent another technician to check - no luck. He "tried" everything and he thinks it's a faulty board. My heart dropped, since this is catastrophic and the system needs to be ready asap again.

So, after the visit i immediately got to location and tried booting it. Didn't work.

Unplugged it. Plugged it in again. And - lo and behold - it booted without a problem.

Replaced hot-plug PSU for safety anyways.

Of course i got the usual talk about "saving the company" and being there when nobody else knew "the solution".

I am sad tho.

I'm just sad that somehow nobody uses basic troubleshooting anymore.


Stunning. :D


https://redd.it/1px1x19
@r_systemadmin

Thoughts on grads with Master's degrees?

Posted in another thread about how new grads aren't following the traditional career path.



It used to be, you'd get a bachelor's and then get job. After some time, you'd go back and get a master's. You'd then have the work experience and the education to go to the next level into senior or management level roles.



What graduates are doing now is, they're getting a bachelor's and then immediately going for the master's. Then they're entering the workforce with both a bachelor's and a master's degree with little or no work experience.



So on paper they appear overqualified (from an educational perspective) than other folks who might only have a bachelor's or certificates.



A fair amount of our IT help desk interns have masters degrees or are working on them but know next to nothing. A lot of them are still trying to figure out where in IT they want to specialize in but somehow already have master's degree. Some already come certified on top of having bachelor's and masters degrees.



Is this the new normal? Is the next generation of admins going to come with PhD's ready to be CTOs with none of the experience?

https://redd.it/1px3xwr
@r_systemadmin

Absolute not working properly

In my company we use absolute to track, and freeze laptops. I have set up a policy that will freeze devices that have been inactive for more than 60 days, however Absolute is freezing active devices and claiming they have been inactive for more than 60 days, when that is not true.

I can't seem to find the root cause, has this happened to anyone? If so, how did you fix it?

Thanks in advance.

https://redd.it/1px539n
@r_systemadmin

MTA -> MTA no STARTTLS option from large providers

I’ve noticed something kinda odd with server to server smtp (port 25).

From my MTA, gmail, icloud and other large providers are not advertising or supporting STARTTLS.

My server has proper dns records, PTR, ehlo hostname is proper FQDN, etc.

Haven’t found much info online but chatgpt suggests they suppress the option based on ip reputation?

Example (host and ip redacted)

$ telnet gmail-smtp-in.l.google.com 25
220 mx.google.com ESMTP ...
EHLO mail.example
250-mx.google.com at your service, [x.x.x.x]
250-SIZE 157286400
250-8BITMIME
250-ENHANCEDSTATUSCODES
250 SMTPUTF8
 

$ telnet mx01.mail.icloud.com 25
220 iCloud iscream SMTP proxy ...
EHLO mail.example
250-p00-iscream-smtp-bfcd5584b-7vfbt
250-SIZE 28311552
250-ETRN
250-ENHANCEDSTATUSCODES
250 8BITMIME

I know TLS is optional and not required, I’m just wondering if and why they would not advertise or support it based on ip reputation? Or is there another reason?

They support it when connecting on 587 to submission servers but that is different server and roles so i don’t think it’s relevant.


https://redd.it/1px6lbu
@r_systemadmin

How’s turnover where you work?

I joined IT back in 2013 and went straight to being a sysadmin, and have been up and around the role across jobs but it seems that after a few years the whole dept gets replaced. Do I just have bad luck?

First job was started because the whole dept quit. The company didn’t want to pay them so I got pulled in last minute to get everything under control but left because they stopped paying me after about a year.

Second job the company outsourced everyone, sent everyone to the streets and hired an MSP. CEO ended up getting prosecuted for embezzlement with said MSP.

Third job was toxic AF from the very top. We all left one by one a few weeks apart. Some went to competing companies together, myself included.

Fourth and current job had massive layoffs. 7 of my co-workers were laid off and I’m expected to pick up their work. The company assigned me a team I can look to but their job duties are so different that there’s not much they can do to help. They don’t really seem to want to learn anything either. I’m weighing my options on leaving as well.

Anyone else having this experience in IT?

Is IT not the kind of industry we can sit and cruise for a few years?

https://redd.it/1px6y3n
@r_systemadmin

When Broken Processes and Shifted Responsibility Made Leaving the Only Rational Choice


Hi everyone. I’ve been working in IT for several years, mostly in technical support and adjacent roles.
Below is a story about the last months of my work at a private company in Eastern Europe.

This is not a story about one bad incident. It’s about how processes slowly broke down, responsibility shifted, and a once normal working environment gradually turned into a constant source of pressure.
I’m sharing this anonymously and without naming names — not to accuse anyone, but to document the experience and hopefully be useful to people who might find themselves in a similar situation.

---

How it started

About a year ago, I joined this company. At the beginning, everything looked fine: a reasonable team, calm atmosphere, clear tasks. We worked efficiently overall. Sure, mistakes happened — but that’s true for any real IT environment.

For the first six months, our SLA stayed around 95–98% and never dropped below 90%. The team handled the workload, clients were mostly satisfied, and the processes worked.

---

The turning point

The turning point came when management decided to “optimize” operations and introduced a new role — a queue manager.
The idea sounded reasonable on paper: someone to distribute tasks and calls, answer questions, and reduce management overhead so the team could work more effectively.

In practice, this was the moment everything started to fall apart.

The role was given to an employee who had joined the company only three months before me, on the same position. Almost immediately after passing probation, he was moved to second-line support, made responsible for equipment, and then put in charge of the queue. For context, similar progression used to take people one to two years.

Outside of work, he was a normal person. Inside the work process, he was rigid and confrontational.
As an example, it took me three months — three spreadsheets, two presentations, and a separate analytical video — just to prove that the thermal paste being purchased was low quality. Something that should take a day took a quarter.

---

Gatekeeping and pressure

Very quickly, a clear gatekeeper mentality appeared.
The general team chat, which was supposed to be a place for coordination and help, turned into a source of pressure. Anyone asking a question was met not with answers, but with aggression and personal attacks:

- You’re stupid?
- How do you even work here?
- You should be fired.

This didn’t help productivity — it created a toxic environment where people simply stopped asking questions.

At the same time, the actual duties of queue management were barely performed. Task distribution boiled down to messages like “just take tickets”, and when the backlog grew — threats to dump everything on a single person. There was no real workload management.

---

Decline

The outcome was predictable.
SLA started dropping fast — first to 70%, then to around 60%. The team was unhappy, clients were unhappy. When these issues were raised in meetings, they were either ignored or answered with vague, non-actionable responses.

Then the pressure intensified. Work stopped feeling like work — tasks became punishment. No matter the result, the executor was always at fault:

- did well — why didn’t you bend over backwards even more for the client?
- made a mistake — you’re an idiot
- failed because of someone else’s error — why did you trust them?
- failed due to management decisions — you should have figured out a workaround yourself

At the same time, we were told to delegate and not hold everything yourself, yet any attempt to do so resulted in new complaints.

People started leaving. As soon as someone found another job, they resigned. Over four months, 9 out of 31 team members left. The gaps were filled with people without real IT backgrounds, which only accelerated the collapse of processes.

---

Examples of dysfunction

Field work incident

In one case, I was sent to another city to install network equipment. Upon arrival, it

turned out the switch was not the type described and required a PoE injector. Delivering it took four hours instead of the promised one.

Then the person responsible for configuration disappeared for two hours. When they returned, it turned out the task that was supposed to take five minutes would actually take around two hours.

In reality, everything took nearly three hours. I made it home before curfew only because my father came to pick me up.
I worked five extra hours and was never paid for them — there was no formal refusal, my requests were simply ignored until I gave up.

Bureaucracy example

Another case involved moving a laptop from one office to another — literally two meters. This required 32 approvals involving five different departments and took over a month.

In the end, it turned out the network socket wasn’t even connected to the patch panel. That triggered another month of approvals to run a cable.

To be clear, this was not a government organization. This was a private company. Before the new management role was introduced, situations like this simply didn’t happen. In reality, these were one- or two-day tasks.

---

Resignation

The final straw came during my resignation. Through an electronic system, multiple asset acceptance documents were assigned to me for equipment I had never physically received. There was pressure to sign them. I refused.

Formally, the documents eventually expired and were never completed, but the fact that this happened destroyed what little trust remained.

On my last working day, after I once again asked what was going on, I was told:

> You did a good job today, so we’ve closed the issue.

At that point, it became clear that staying was unsafe. I left and moved to another company, where processes are transparent, responsibility is clearly defined, and people treat each other with basic respect.

---

Final thoughts

When a system starts breaking people, it’s very easy to start breaking along with it — quietly, gradually, without noticing it yourself.
In this story, there were moments when work-related stress led to genuinely dangerous conditions for some colleagues. I won’t go into details, but these situations were close to irreversible.

No job, no SLA, and no management experiment is worth your health or your life.

If you feel that a system is pressuring you, shifting responsibility onto you, ignoring boundaries, and forcing you to constantly defend yourself instead of simply doing your job — leaving is not weakness. Sometimes it’s the only sane choice.

I sincerely hope no one reading this has to go through something like this. But if you’re already in a similar situation — you’re not obligated to endure it for abstract metrics or someone else’s mistakes.

https://redd.it/1pxcgyd
@r_systemadmin

Provider suggestions for economically deploying multiple cellular routers?

Any suggestions on what the least expensive option would be for getting multiple sites cellular service?

I have a couple cradlepoints that use FI and Mint, but I'm wondering if there's a good provider where I could have 10 different sites on a single account without being charged a ton. These sites are very low usage, monitoring building systems, generating alarms and such, nothing that uses more than 1gig a month by a long shot.

https://redd.it/1pxfpwf
@r_systemadmin

Anyone else notice users only reboot when IT tells them not to?

Device’s been crawling for weeks after the update.
Check and Intune shows uptime is 47 days.

I ask them to reboot and suddenly it’s, Oh, I actually restarted this morning. No, you bloody didn’t.

Does uptime only reset when I tell the user not to reboot?

https://redd.it/1pxjgl0
@r_systemadmin

Fraud Alert MassiveGRID

I have purchased a vps from MassiveGRID ,they are professional cheaters ,they told me I have 14 days trial with 100% money back , I used the vps(paid for yearly ) for 6 days and the service quality was horrible ,I cancelled the service and asked them to refund ,they told me you are not eligible for refund as you have used the vps for more than one month ,I told them I bought it six day back only but they stopped responding and deleted my vps as well.Beaware of such crooks in the industry ,I learned my lesson the hard way.

https://redd.it/1pxm9wa
@r_systemadmin