Samsung Fold buyer beware!

TL;DR: My Galaxy Z Fold 6 developed the classic inner‑screen failure (green line + dead touch). Samsung refused warranty because of tiny cosmetic scuffs on the frame — even though the fault is a known hardware defect affecting thousands of users. They’re still selling these extremely expensive “premium” devices while refusing to honour warranty obligations for a widespread issue.

What happened

My Fold 6 suddenly developed a green vertical line and the inner screen stopped responding to touch. No drops, no impact, no misuse. Just normal use.

This is the well‑known pixel‑driver/column‑driver IC failure that has affected multiple generations of the Fold series.

Samsung’s repair centre refused warranty because of minor cosmetic scuffs on the frame — marks that have absolutely nothing to do with an internal OLED failure. They quoted me \~£500 for the repair.

I’ve owned multiple Samsung phones, a Samsung laptop, tablet, watch, earbuds… and this is how they treat loyal customers.

Why this is unacceptable

The cosmetic scuffs have no causal link to:

* OLED pixel‑driver failure
* Green/pink line defects
* Digitizer failure
* Crease‑area stress failures

This is a manufacturing defect, not user damage.
Yet Samsung uses cosmetic marks as a loophole to deny warranty repairs.

This isn’t an isolated case — it’s widespread

Reports of the same failure are everywhere:

* Samsung Community forums (UK/EU/US)
* Reddit (r/GalaxyFold, r/Samsung, r/Android)
* XDA Developers
* YouTube repair channels
* Carrier repair centres (Vodafone, EE, Three, AT&T, T‑Mobile)

People are reporting:

* Failures after 6–9 months
* Warranty refusals due to tiny scuffs
* Repeat failures even after repair
* Fold 7 already showing early cases of the same issue

Samsung has not redesigned the panel. Replacement screens use the same weak column‑driver IC placement, so the issue can recur.

**The bigger problem**: Samsung is still selling these devices

What makes this worse is that Samsung continues to sell the Fold series — including the latest refresh — despite years of identical inner‑screen failures.

They market these devices as “premium” and charge £1,700+, but when the inevitable failure happens, they routinely refuse warranty repairs by pointing to irrelevant cosmetic marks.

It feels like they’re knowingly selling a fragile, fault‑prone product and then using technicalities to avoid honouring their warranty obligations. Many customers are being left with a very expensive brick and a £500+ repair bill.

What I’ve done

I sent Samsung a formal complaint stating:

* Cosmetic marks are not causally related to the defect
* The issue is a known hardware failure
* I want escalation to a senior agent
* If not resolved, I will request a deadlock letter and take it to ADR (Ombudsman Services)

ADR is free for consumers and legally binding for the company.

My instinct is to sell the device (if I can even get it repaired under warranty) and never purchase from Samsung again, at least not without a reasonable elapsed stability period, then assessing known hardware faults online after that. 

As per page 2...
[Galaxy Z Fold 6 Inner Screen Fault - Page 2 - Samsung Community](https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/galaxy-z-fold-6-inner-screen-fault/td-p/11813032/page/2)

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