Hi analysts!⭐️
How about dive a little bit deeper to Peculiarities of working with SMEs at different phases of the project?
Some posts ago we discussed BA and SME interaction (part 1, part 2).
Let's look at presale phase.
An in-house SME should participate in the project from the very beginning, if possible. Thus, the expert will have an opportunity to familiarize themselves with the customer's request together with the BA and immediately explain this request and the peculiarities of the customer’s business process to the analyst. The SME will suggest options for optimizing the current or planned system, taking into account its feasibility and their experience.
Depending on agreements, the SME will be able to ask questions to the customer during the meetings. In this case, special attention should be paid to the SME’s level of English or any other language used for the negotiations. If the level is low, the expert’s activity during the meetings reduces, hence they should be able to formulate their questions and ask them through the BA. Later, the SME can take part in the process of determining the planned product functionality in order to enhance the accuracy of assessing the features’ implementation.
Solution: draw up a list of questions for the customer and a specific list of functions for the planned system
How about dive a little bit deeper to Peculiarities of working with SMEs at different phases of the project?
Some posts ago we discussed BA and SME interaction (part 1, part 2).
Let's look at presale phase.
An in-house SME should participate in the project from the very beginning, if possible. Thus, the expert will have an opportunity to familiarize themselves with the customer's request together with the BA and immediately explain this request and the peculiarities of the customer’s business process to the analyst. The SME will suggest options for optimizing the current or planned system, taking into account its feasibility and their experience.
Depending on agreements, the SME will be able to ask questions to the customer during the meetings. In this case, special attention should be paid to the SME’s level of English or any other language used for the negotiations. If the level is low, the expert’s activity during the meetings reduces, hence they should be able to formulate their questions and ask them through the BA. Later, the SME can take part in the process of determining the planned product functionality in order to enhance the accuracy of assessing the features’ implementation.
Solution: draw up a list of questions for the customer and a specific list of functions for the planned system
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Hi analysts!⭐️
Today we continue discussing Peculiarities of working with SMEs at different phases of the project.
At the start of the Discovery phase, the BA should introduce the SME to the team and give this specialist an opportunity to talk in simple words about the essence of the project and their vision of its implementation. In the course of Discovery, the BA can coordinate the prepared documentation with the SME and ensure their interaction with the designer to explain the features of the designed system and its convenience for users. The SME should also be involved in meetings with the customer or their expert for a more complete requirements elicitation based on domen specifics.
Solution: draw up a list of questions aimed at requirements elicitation, documents for the V&S/SRS approved by the SME, and designs.
#Discovery
Today we continue discussing Peculiarities of working with SMEs at different phases of the project.
At the start of the Discovery phase, the BA should introduce the SME to the team and give this specialist an opportunity to talk in simple words about the essence of the project and their vision of its implementation. In the course of Discovery, the BA can coordinate the prepared documentation with the SME and ensure their interaction with the designer to explain the features of the designed system and its convenience for users. The SME should also be involved in meetings with the customer or their expert for a more complete requirements elicitation based on domen specifics.
Solution: draw up a list of questions aimed at requirements elicitation, documents for the V&S/SRS approved by the SME, and designs.
#Discovery
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Hi analysts!⭐️
Today we discuss Peculiarities of working with SMEs at delivery and support phases of the project.
Delivery. During the Delivery stage, the BA and the SME actively interact with the development team in the shadow support mode, answering their questions. It is considered good practice to explain to the team why the solution being developed is useful and essential for society and what the fundamental points of its use are.
In this phase, the SME’s activity is lower than in the previous ones. At the end of Delivery, this expert might be given the task of helping the BA in compiling various user guides.
Solution: tell the SME about the purpose and peculiarities of using the product, ensure support for the team, and create user guides.
Support. During the Support stage, the work of the SME and the BA is mainly focused on handling requests and feedback from end-users. The expert will be able to explain tricky moments to workers and clearly convey the importance of a particular request to the team. The BA aligns requests with existing requirements, provides the customer with detailed estimates of changes, and manages possible changes of requirements.
Solution: document new product requirements approved by the SME after feedback is processed.
Today we discuss Peculiarities of working with SMEs at delivery and support phases of the project.
Delivery. During the Delivery stage, the BA and the SME actively interact with the development team in the shadow support mode, answering their questions. It is considered good practice to explain to the team why the solution being developed is useful and essential for society and what the fundamental points of its use are.
In this phase, the SME’s activity is lower than in the previous ones. At the end of Delivery, this expert might be given the task of helping the BA in compiling various user guides.
Solution: tell the SME about the purpose and peculiarities of using the product, ensure support for the team, and create user guides.
Support. During the Support stage, the work of the SME and the BA is mainly focused on handling requests and feedback from end-users. The expert will be able to explain tricky moments to workers and clearly convey the importance of a particular request to the team. The BA aligns requests with existing requirements, provides the customer with detailed estimates of changes, and manages possible changes of requirements.
Solution: document new product requirements approved by the SME after feedback is processed.
Hi analysts!⭐️
What do you think about "Top Misconceptions About Business Analysis Professionals"?
Do you agree or disagree?🤔
What do you think about "Top Misconceptions About Business Analysis Professionals"?
Do you agree or disagree?🤔
www.iiba.org
Top Misconceptions About Business Analysis Professionals | Analyst Catalyst
What do business analysis professionals do? This blog takes readers through some of the top ambiguities about business analysis professionals.
Hi analysts!⭐️
What do you think about learning programming for a business analyst?
You can find an opinion on this here.
Feel free to share yours in the comments👇
What do you think about learning programming for a business analyst?
You can find an opinion on this here.
Feel free to share yours in the comments👇
🔥4👍2
Hi analysts!⭐️
How do you deal with benchmarking?
Most marketing articles on the websites of software development companies assume that the potential Customer knows exactly how his product will look like, what functions it will perform, and what differs his/her solution from the competitors on the market. This completely ignores the situation when the Customer is not so familiar with the competitors’ products, has no strategy of further evolving his own product by delivering additional functions, or is not aware of the ways to resolve the emerging problems undertaken by market leaders. In this case, benchmarking can help the client with making right decisions.
How do you deal with benchmarking?
Most marketing articles on the websites of software development companies assume that the potential Customer knows exactly how his product will look like, what functions it will perform, and what differs his/her solution from the competitors on the market. This completely ignores the situation when the Customer is not so familiar with the competitors’ products, has no strategy of further evolving his own product by delivering additional functions, or is not aware of the ways to resolve the emerging problems undertaken by market leaders. In this case, benchmarking can help the client with making right decisions.
❤1
Hi analysts! ⭐️
Some posts ago we have started discussion about Benchmarking.
Let's see what types of benchmarking do you know.
Some posts ago we have started discussion about Benchmarking.
Let's see what types of benchmarking do you know.
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