Hi analysts!⭐️
Today we discuss Peculiarities of working with SMEs at delivery and support phases of the project.
Delivery. During the Delivery stage, the BA and the SME actively interact with the development team in the shadow support mode, answering their questions. It is considered good practice to explain to the team why the solution being developed is useful and essential for society and what the fundamental points of its use are.
In this phase, the SME’s activity is lower than in the previous ones. At the end of Delivery, this expert might be given the task of helping the BA in compiling various user guides.
Solution: tell the SME about the purpose and peculiarities of using the product, ensure support for the team, and create user guides.
Support. During the Support stage, the work of the SME and the BA is mainly focused on handling requests and feedback from end-users. The expert will be able to explain tricky moments to workers and clearly convey the importance of a particular request to the team. The BA aligns requests with existing requirements, provides the customer with detailed estimates of changes, and manages possible changes of requirements.
Solution: document new product requirements approved by the SME after feedback is processed.
Today we discuss Peculiarities of working with SMEs at delivery and support phases of the project.
Delivery. During the Delivery stage, the BA and the SME actively interact with the development team in the shadow support mode, answering their questions. It is considered good practice to explain to the team why the solution being developed is useful and essential for society and what the fundamental points of its use are.
In this phase, the SME’s activity is lower than in the previous ones. At the end of Delivery, this expert might be given the task of helping the BA in compiling various user guides.
Solution: tell the SME about the purpose and peculiarities of using the product, ensure support for the team, and create user guides.
Support. During the Support stage, the work of the SME and the BA is mainly focused on handling requests and feedback from end-users. The expert will be able to explain tricky moments to workers and clearly convey the importance of a particular request to the team. The BA aligns requests with existing requirements, provides the customer with detailed estimates of changes, and manages possible changes of requirements.
Solution: document new product requirements approved by the SME after feedback is processed.
Hi analysts!⭐️
What do you think about "Top Misconceptions About Business Analysis Professionals"?
Do you agree or disagree?🤔
What do you think about "Top Misconceptions About Business Analysis Professionals"?
Do you agree or disagree?🤔
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Top Misconceptions About Business Analysis Professionals | Analyst Catalyst
What do business analysis professionals do? This blog takes readers through some of the top ambiguities about business analysis professionals.
Hi analysts!⭐️
What do you think about learning programming for a business analyst?
You can find an opinion on this here.
Feel free to share yours in the comments👇
What do you think about learning programming for a business analyst?
You can find an opinion on this here.
Feel free to share yours in the comments👇
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Hi analysts!⭐️
How do you deal with benchmarking?
Most marketing articles on the websites of software development companies assume that the potential Customer knows exactly how his product will look like, what functions it will perform, and what differs his/her solution from the competitors on the market. This completely ignores the situation when the Customer is not so familiar with the competitors’ products, has no strategy of further evolving his own product by delivering additional functions, or is not aware of the ways to resolve the emerging problems undertaken by market leaders. In this case, benchmarking can help the client with making right decisions.
How do you deal with benchmarking?
Most marketing articles on the websites of software development companies assume that the potential Customer knows exactly how his product will look like, what functions it will perform, and what differs his/her solution from the competitors on the market. This completely ignores the situation when the Customer is not so familiar with the competitors’ products, has no strategy of further evolving his own product by delivering additional functions, or is not aware of the ways to resolve the emerging problems undertaken by market leaders. In this case, benchmarking can help the client with making right decisions.
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Hi analysts! ⭐️
Some posts ago we have started discussion about Benchmarking.
Let's see what types of benchmarking do you know.
Some posts ago we have started discussion about Benchmarking.
Let's see what types of benchmarking do you know.
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