#Useful_Language #Telephoning

✴️#MAKING_CALLS
🔹Could I speak to Carmela Cantani, please?
🔹Yes, this is Erika Mueller from KMV.
🔹Is this the sales/finance/marketing department?
🔹I'm calling about ...
🔹Could you transfer me to the IT department, please?
🔹Could you tell him/her that I called?
🔹Could you ask him/her to call me back?
🔹Can I leave a message, please?

✴️#RECEIVING_CALLS
🔹Who's calling, please?
🔹Could you tell me what it's about?
🔹Can you hold?
🔹I'll put you through.
🔹He seems to be with someone right now. Can I get him to call you?
🔹I'm afraid there's no answer. Can I take a message?
🔹I'm sorry, there's no answer. I can transfer you to his/her voice mail.

🌍 @baranVIPenglish

27 #A_Successful_Company

Nature's Way Foods is a food-manufacturing company based on the south coast of England. Watch an interview with Susan Barratt, the Chief Executive Officer of the company.

1⃣ What are the reasons for the company's success?
2⃣ When running a company, what does she enjoy most and least?

#Market_Leader #interview #Preintermediate

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript

28 #DCV_Fashions
Listen to the beginning of a presentation by Robert Pullin, Director of Human Resources at DCV Fashions, and answer these questions.

1⃣ What is the main aim of the presenter?
2⃣ What kind of audience is he probably addressing?

#Market_Leader #Conversation #Preintermediate

💯 مشاوره و ثبت‌نام: https://b2n.ir/telebc

💼 دعوت به همکاری اساتید: https://b2n.ir/telebt

☎ تلفن: +982188201530

🌍 @baranVIPenglish

✴️ Listen to the rest of the presentation and complete the information below.

1⃣ Head office ________
2⃣ Products ________
3⃣ Turnover (last year) ________
4⃣ Profits (last year) ________
5⃣ Reasons for success ________
6⃣ Advertising and promotion ________

🌍 @baranVIPenglish

#USEFUL_LANGUAGE
#Presentation

✴️#INTRODUCING_YOURSELF
🔹Hello everyone, my name's Robert Pullin. I'm Director of Human Resources at DCV Fashions.
🔹Good morning, I'm Robert Pullin, Director of Human Resources, DCV Fashions.

✴️#STATING_YOUR_AIM
🔹My purpose today is to talk to you about our company.
🔹Today, I'd like to talk about our new projects.

✴️#OUTLINING_THE_PRESENTATION
🔹First, I'll give you some basic information.
🔹Next, I'll talk about our products.
🔹Then, I'll discuss the reasons for our success.
🔹Finally, I'll tell you about our advertising and marketing.

✴️#INTRODUCING_NEW_INFORMATION
🔹Here are some basic facts.
🔹Here are some key facts about our company.

✴️ #CHANGING_TO_A_NEW_SECTION
🔹Moving on now to our mission.
🔹OK/ Right. What about our distribution system?

✴️ #ENDING_THE_PRESENTATION
🔹Thanks very much for listening to my presentation.
🔹Thanks for coming to my talk. Are there any questions?

🌍 @baranVIPenglish

29 #Selling_on_TV

Sue Leeson is Director of Marketing at QVC, the global shopping channel. Listen to the interview and answer these questions.

1️⃣ What are the six product groups that she mentions?
2️⃣ QVC sells to consumers in which countries?
3️⃣ Which two media are used to sell QVC's products?
4⃣ Why are beauty products easy to sell on TV?
5⃣ Which type of product is difficult to sell, and why?

#Market_Leader #interview #Preintermediate

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript

30 #Negotiating #Reaching_Agreement

You are going to hear a conversation between Martin, Sales Manager of Pulse, an electric-car company, and Chen, an official from the Urban Transport Department of a city in China. Listen and answer these questions.

1⃣ Why does Chen want to buy electric cars for the Transport Department?
2⃣ Which of these do they discuss?
• quantity • price
• discounts • colours
• delivery • warranty
• models
3️⃣ What will they discuss after lunch?

#Market_Leader #Conversation #Preintermediate

🌍 @baranVIPenglish

#Useful_Language
#Negotiating

✴️ #STATING_AIMS
🔹We're interested in buying 10 cars.
🔹We'd like to start the scheme in June.
🔹We must have delivery as soon as
possible.

✴️ #MAKING_CONCESSIONS
🔹We could possibly deliver by August.
🔹That could be all right, as long as you pay more for a longer period.
🔹We can do that, providing you make a down payment.

✴ #REJECTING_SUGGESTIONS
🔹I'm afraid not. It's company policy.
🔹I'm sorry, we can't agree to that.
🔹Unfortunately, we can't do that.

✴️ #BARGAINING
🔹If it works, we'll increase the order
later on.
🔹If you increased your order, we could
offer you a much higher discount.
🔹That might be OK if you can guarantee delivery by then.

✴️ #GETTING_AGREEMENT
🔹That's very reasonable, don't you think?
🔹That sounds a fair price to me.
🔹Fine. / OK. / Great!

✴️ #FINISHING_THE_NEGOTIATION
🔹Right, we've got a deal.
🔹Good, I think we've covered everything.
🔹OK, how about dinner tonight?

🌍 @baranVIPenglish