Incident noscript: Gap in historical data queryable via REST API
Incident time: August 14, 2020 - 11:14 UTC
Incident status: Resolved
Details: Between 09:00 and 09:50 UTC REST API queries for historical data were missing the past hour's worth of data due to an issue when writing the data to disk. The source data wasn't impacted i.e. there was no data loss. Full functionality has now been restored. We apologise for any inconvenience this may have caused. If you have any further questions, please contact us via https://www.bitmex.com/app/support/contact.

BitMEX.com - REST API - Operational

Incident noscript: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:01 UTC
Incident status: In Progress
Details: Scheduled maintenance is currently in progress. We will provide updates as necessary.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident noscript: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:44 UTC
Incident status: In Progress
Details: UPDATE: We’re bringing the [Testnet] BitMEX platform back online, initially via cancel-only mode until 08:55 UTC, where no new orders can be placed.

Testnet - REST API - Under Maintenance
Testnet - WebSocket API - Under Maintenance
Testnet - Web Frontend - Under Maintenance
Testnet - Trading Engine - Under Maintenance
Testnet - Deposits / Withdrawals - Under Maintenance

Incident noscript: [Testnet] Scheduled Hardware Updates: Tuesday, 18 August 2020
Incident time: August 18, 2020 - 08:58 UTC
Incident status: Completed
Details: The scheduled maintenance has now been completed. We thank you for your patience.

Testnet - REST API - Operational
Testnet - WebSocket API - Operational
Testnet - Web Frontend - Operational
Testnet - Trading Engine - Operational
Testnet - Deposits / Withdrawals - Operational

Change to Updates on the Order Feed for New and Triggered Orders

Starting 24 August 2020 at 17:00 UTC, new orders submitted to the exchange will result in a single update being generated and published on the WebSocket API order feed containing the final state of that order.

For details, please see our blog: https://blog.bitmex.com/api_announcement/change-to-updates-on-the-order-feed-for-new-and-triggered-orders/

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Introducing a New Stop Order Feature for API Users: Last Within Mark

We are launching a new order feature for our API users on 28 August at 04:00:00 UTC. Last Within Mark can be applied to Stop Market Orders and Stop Limit Orders. API users can test it now on Testnet.

The new feature has been introduced for our API users initially, and will be made available for all users on our trading web page at a later stage.

This additional feature expands the range of tools we provide for our users to help them build effective trading strategies. Please see our blog for more information: https://blog.bitmex.com/introducing-a-new-stop-order-feature-for-api-users-last-within-mark/

New Stop Order feature for API users: Last Within Mark LIVE Today 28 August at 04:00:00 UTC

On 28 August at 04:00:00 UTC, we introduced a new Stop Order feature - Last Within Mark. Please see our blog post for more details: https://blog.bitmex.com/introducing-a-new-stop-order-feature-for-api-users-last-within-mark/

The new feature has been introduced for our API users initially, and will be made available for all users on our trading web page at a later stage.

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Introducing BitMEX Mobile

As part of our promise to our users to keep improving our offering, we’re delighted to announce the launch of BitMEX Mobile, our official app, making trading on mobile simple, smart, and highly secure.

BitMEX Mobile allows users to manage all critical account features, and provides access to BitMEX’s full range of innovative products. It is available to download via the Google Play Store and Apple App Store in over 140 countries worldwide, with additional countries being added all the time.

Read our blog: https://blog.bitmex.com/introducing-bitmex-mobile/ or visit https://bitmex.com/mobile to learn more, including a full list of supported countries.

Introduction of four new Altcoin/USDT Quanto Futures - EOS Token (EOS), Chainlink (LINK), Tezos (XTZ) and Cardano (ADA) Quanto Futures

We’re launching EOS Token (EOS), Chainlink (LINK), Tezos (XTZ), and Cardano (ADA) underlying quanto futures contracts. See our Blog for further details: https://blog.bitmex.com/introduction-of-eos-token-chainlink-tezos-and-cardano-quanto-futures/

Full details of all contracts will be released in the next update to BitMEX Indices and Quarterly Future Listings due at 04:00 UTC, 4 September 2020.

Updates to BitMEX Indices and Quarterly Future Listings Q4 2020

On 11 September 2020 at 08:00:00 UTC BitMEX will list new quarterly futures. Please see our Blog: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/ for listings and settlements for current and upcoming futures contracts for Q4 2020, including new quanto futures on ADA, EOS, LINK and XTZ (available in Testnet now).

The new contracts will be visible on the platform from 10 September 2020 at 08:00:00 UTC as Unlisted, 24 hours before the start of trading.

On 4 September 2020 at 01:00:00 UTC, BitMEX listed the following new indices: .BADAT, .BEOST, .BLINKT, .BUSDT, .BXTZT.

On 25 September 2020 at 12:00:05 UTC BitMEX will update its indices across all products. The affected indices will be:
.BXBT, .BETH, .BXRP, .BBCH. .BLTC, .BUSDT;
.BETHXBT, .BXRPXBT, .BBCHXBT, .BLTCXBT, .BEOSXBT, .BADAXBT, .BTRXXBT;
.BADAT, .BEOST, .BLINKT, .BXTZT.

Please note that the hypothetical values of the indices with new weights are published as the “NEXT” index family (Eg .BXBT_NEXT).

Please see our Blog: https://blog.bitmex.com/q4-2020-index-weights-and-new-indices/ and BitMEX Indices page: https://www.bitmex.com/app/indices for index weights and further details.

Introducing the Quote Value Ratio (QVR) Trading Rule

We are committed to ensuring the BitMEX platform is fair and efficient for all our users, and this is why we are introducing a new Quote Value Ratio (QVR) Trading Rule with effect from 00:00:00 UTC on 15 September 2020.

The QVR rule will help to increase quoting efficiency on the platform, and is part of our continued efforts to enhance the trading experience for all our users. It will introduce limits on the number of quotes and amount of capacity a trader can utilise if providing little or no trading value for other BitMEX users.

The rule will initially apply to XBTUSD quotes. For more information please see our blog here: https://blog.bitmex.com/introducing-the-quote-value-ratio-trading-rule/

REMINDER: We’ll be listing new quarterly futures this Friday 11 September at 08:00:00 UTC, including our new quanto futures for ADA, EOS, LINK, and XTZ. They are available in Testnet now.

All new contracts will be visible on the platform from Thursday at 08:00:00 UTC as Unlisted, 24 hours before the start of trading.

Please see our Blog for more information: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/

REMINDER: We’ll be listing new quarterly futures, including new quanto futures for ADA, EOS, LINK and XTZ tomorrow, 11 September 2020 at 08:00:00 UTC.

The new contracts are now visible as Unlisted.

Please see our Blog for more information: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/

Introduction of four new Altcoin/USDT Quanto Futures - EOS Token (EOS), Chainlink (LINK), Tezos (XTZ) and Cardano (ADA) Quanto Futures: Now LIVE!

Our new quarterly futures contracts went live at 08:00:00 UTC today, including new quanto futures for ADA, EOS, LINK, and XTZ. Please see our blog post for more details: https://blog.bitmex.com/introduction-of-eos-token-chainlink-tezos-and-cardano-quanto-futures/

For listings and settlements of Q4 2020 futures contracts, please see our blog: https://blog.bitmex.com/q4-2020-quarterly-futures-listings/

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

New Account Registration Verification

From 15 September 2020, all new registrations will require the user to complete ID verification before being able to make deposits and trade on the platform, or receive affiliate income for referrals. Please see our blog for more details: https://blog.bitmex.com/new-account-registration-verification/

The timeline for existing users to complete verification remains the same, with those yet to do so having until 12 February 2021.

All users, whether new or existing, will need to have completed verification in order to be eligible to compete for prizes in next month’s Trading Tournament.

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

Incident Title: API/Frontend Outage, 16 September 2020
Incident Time: 01:09 UTC to 01:11 UTC
Incident Status: RESOLVED

Details: The BitMEX API/Frontend was offline between 01:09 UTC and 01:11 UTC on 16 September 2020. Full functionality has been restored. A review of the incident will be provided in due course on https://status.bitmex.com/

BitMEX Indices Updated – Q4 2020

BitMEX updated its indices across all products today, 25 September 2020 at 12:00:05 UTC.

The affected indices include:
.BXBT, .BETH, .BXRP, .BBCH. .BLTC, .BUSDT;
.BETHXBT, .BXRPXBT, .BBCHXBT, .BLTCXBT, .BEOSXBT, .BADAXBT, .BTRXXBT;
.BADAT, .BEOST, .BLINKT, .BXTZT.

For index weights and further details, please see our blog post: https://blog.bitmex.com/q4-2020-index-weights-and-new-indices/ and the BitMEX Indices page: https://www.bitmex.com/app/indices

If you have any questions, please contact our Support team here: https://bitmex.com/app/support/contact

United States CFTC & DOJ filing
In response to reports of the U.S. Commodity Futures Trading Commission and Department of Justice's decision to file charges against HDR Global Trading Limited and related parties, we have the following statement:

“We strongly disagree with the U.S. government’s heavy-handed decision to bring these charges, and intend to defend the allegations vigorously. From our early days as a start-up, we have always sought to comply with applicable U.S. laws, as those laws were understood at the time and based on available guidance.”

In the meantime, the BitMEX platform is operating entirely as normal and all funds are safe. To allay any potential customer concerns, pending withdrawal requests were processed at 17:45 UTC, in line with our standard procedures. We will process another off-cycle withdrawal at 08:00 UTC, 02 Oct 2020, and then 13:00 UTC, as usual.

If you have any further enquiries, please contact Support: https://www.bitmex.com/app/support/contact

Leadership Changes at 100x Group

Following recent legal filings in the United States, and with the full approval of the Founders, changes have been made to the leadership of 100x Group, the holding group for HDR Global Trading Limited, owner and operator of the BitMEX platform.

Vivien Khoo, Chief Operating Officer of 100x Group, will become Interim CEO, assuming additional operational responsibilities.

Ben Radclyffe, in his role as Commercial Director, will have enhanced responsibility for client relationship handling and oversight of financial products.

Founders Arthur Hayes and Samuel Reed have stepped back from all executive management responsibilities for their respective CEO and CTO roles with immediate effect. With fellow Founder Ben Delo, they will not hold executive positions in the 100x Group. Additionally, Greg Dwyer will take a leave of absence from his role as Head of Business Development.

Our senior leaders within our technology team will continue the day-to-day management of the BitMEX platform, including ongoing efforts to enhance the performance of the platform.

Further details are available on our blog: https://blog.bitmex.com/leadership-changes-at-100x-group/