Curve Product Update March 2020
CURRENT PROJECTS:
1. Refunds – Read more about here: Refunds: what we used to do, and how we’ve fixed it
2. 3DS – The plan is to launch this month. We’re currently working out the finals bits. 🔧
3. Decline Reason – The push notifications for declines are being updated! 🤑
4. Secret Project - Metal will be available across Europe! You heard it here first 😉 We hope to launch this month 🚀
CURRENT PROJECTS:
1. Refunds – Read more about here: Refunds: what we used to do, and how we’ve fixed it
2. 3DS – The plan is to launch this month. We’re currently working out the finals bits. 🔧
3. Decline Reason – The push notifications for declines are being updated! 🤑
4. Secret Project - Metal will be available across Europe! You heard it here first 😉 We hope to launch this month 🚀
Expanding Our Insurance Offer Across Europe
Customers who live in the following countries have access to insurance: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.
Customers, from the countries listed above, who signed up or upgraded to Curve Black on 24 February and onwards will now get enhanced travel insurance. If you signed up before that […], you will have standard travel insurance, in addition to mobile and gadget insurance.
We’re still working on merging the current subnoscription tier with our new policy changes.
Curve Metal customers who signed up or upgraded on 24 February and onwards will have enhanced travel insurance, car rental collision damage waiver, and mobile insurance. UK Customers who signed up before that also have gadget insurance.
Please be aware that terms and conditions apply. You can find them here: https://www.curve.com/en-gb/terms-insurance-docs
Customers who live in the following countries have access to insurance: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.
Customers, from the countries listed above, who signed up or upgraded to Curve Black on 24 February and onwards will now get enhanced travel insurance. If you signed up before that […], you will have standard travel insurance, in addition to mobile and gadget insurance.
We’re still working on merging the current subnoscription tier with our new policy changes.
Curve Metal customers who signed up or upgraded on 24 February and onwards will have enhanced travel insurance, car rental collision damage waiver, and mobile insurance. UK Customers who signed up before that also have gadget insurance.
Please be aware that terms and conditions apply. You can find them here: https://www.curve.com/en-gb/terms-insurance-docs
Planned maintenance on Sunday 15th March
Mar 15, 05:30 UTC
Completed - The scheduled maintenance has been completed.
https://status.curve.com/incidents/mm3ldq4hc101
Mar 15, 05:30 UTC
Completed - The scheduled maintenance has been completed.
https://status.curve.com/incidents/mm3ldq4hc101
How We’re Making Online Shopping More Secure
Like shopping online? You're gonna love this. We've introduced a new feature to make your online shopping experience even more secure. Read more...
Like shopping online? You're gonna love this. We've introduced a new feature to make your online shopping experience even more secure. Read more...
Customer Experience at Curve: Meet Our Bristol Team
We chatted to some of our newest employees in our shiny new Bristol office, working hard to support you on all things Curve.
Read more...
We chatted to some of our newest employees in our shiny new Bristol office, working hard to support you on all things Curve.
Read more...
Curve
Customer Experience at Curve: Meet our Bristol Team
Hello, Bristol! Introducing you to some of our newest employees based in our shiny new Bristol office, working hard to support you on all things Curve.
Curve Investor Benefits: Introducing A New Generation Of Payment Cards
Welcome to future of finance personified - introducing the Curve investor card.
Read more...
Welcome to future of finance personified - introducing the Curve investor card.
Read more...
Curve
Join the Curve Brand Ambassador Programme | Curve Blog
We’ve launching the Curve Brand Ambassador Programme to build a network of Curve advocates who fully embody the values of Curve and provide ideas, feedback and enthusiasm.
How To Protect Yourself From Online Coronavirus Scams
With a number of coronavirus scams floating around the internet, here’s what to look out for and how to stay safe online.
Read more...
With a number of coronavirus scams floating around the internet, here’s what to look out for and how to stay safe online.
Read more...
Curve
Stay Safe Online: How To Protect Yourself From Coronavirus Scams
With a growing number of coronavirus scams floating around the internet, here’s what to look out for and how to stay safe online.
Curve Product Update April 2020
This is a short recap on what we are working on, what we have planned, and challenges we might have encountered. We’ll post the update every second Tuesday of the month 🎉
CURRENT PROJECTS:
1. Card Details in-app
The days where you have to look for your physical wallet will be gone. In the app, you’ll be able to see you full card number aka PAN, expiry date, and CVV.
2. Decline Reason
The work continues by sending you proactive messages. Some examples:
Your funding card is about to expire
Your Curve card hasn’t been activated
Your limits have nearly been reached
3. Curve Fronted
Curve Fronted will be expanded. You can read more about this in the coming weeks.
4. AXA Insurance
The insurance offer has been expanded from 7 countries to 29!
This is a short recap on what we are working on, what we have planned, and challenges we might have encountered. We’ll post the update every second Tuesday of the month 🎉
CURRENT PROJECTS:
1. Card Details in-app
The days where you have to look for your physical wallet will be gone. In the app, you’ll be able to see you full card number aka PAN, expiry date, and CVV.
2. Decline Reason
The work continues by sending you proactive messages. Some examples:
Your funding card is about to expire
Your Curve card hasn’t been activated
Your limits have nearly been reached
3. Curve Fronted
Curve Fronted will be expanded. You can read more about this in the coming weeks.
4. AXA Insurance
The insurance offer has been expanded from 7 countries to 29!
Paw Patrol: Meet The Pets Of Curve
Meet Curve's furriest companions, lounging by our side as we learn to work from our living rooms.
Read more...
Meet Curve's furriest companions, lounging by our side as we learn to work from our living rooms.
Read more...
Our Exchange Rate Display Issue
Thanks again for bringing this to our attention. Tying the existing threads and conversations into one so it will be easier to discuss it and update you in one place.
Exchange rate incorrect - The app shows an incorrect FX rate if a fee has been applied. Next steps are creating and deploying a fix. It will be a part of the sprint in the coming month.
Curve showing very misleading exchange rates - The app is currently assuming that there will be a £2 fee when using an ATM and the base currency is GBP. The FX rate displayed in the app is wrong, even though the FX rate actually used for the transaction is correct.
Curve and its “mid-market” exchange rate - There’s also a display issue when weekend fees have been applied. The exchange fee that was applied has been correct.
If you have any doubt about the exchange of your transactions, please do not hesitate to write to our Customer Experience team at support@curve.com and we’ll look into them for you and settle any wrongly charged fee, if there is any.
Want to learn more?
ATM Withdrawals - Domestic and Foreign Fees Breakdown
Thanks again for bringing this to our attention. Tying the existing threads and conversations into one so it will be easier to discuss it and update you in one place.
Exchange rate incorrect - The app shows an incorrect FX rate if a fee has been applied. Next steps are creating and deploying a fix. It will be a part of the sprint in the coming month.
Curve showing very misleading exchange rates - The app is currently assuming that there will be a £2 fee when using an ATM and the base currency is GBP. The FX rate displayed in the app is wrong, even though the FX rate actually used for the transaction is correct.
Curve and its “mid-market” exchange rate - There’s also a display issue when weekend fees have been applied. The exchange fee that was applied has been correct.
If you have any doubt about the exchange of your transactions, please do not hesitate to write to our Customer Experience team at support@curve.com and we’ll look into them for you and settle any wrongly charged fee, if there is any.
Want to learn more?
ATM Withdrawals - Domestic and Foreign Fees Breakdown