Customer Experience at Curve: Meet Our Bristol Team

We chatted to some of our newest employees in our shiny new Bristol office, working hard to support you on all things Curve.
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Curve Investor Benefits: Introducing A New Generation Of Payment Cards

Welcome to future of finance personified - introducing the Curve investor card.
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New card design? 💳

How To Protect Yourself From Online Coronavirus Scams

With a number of coronavirus scams floating around the internet, here’s what to look out for and how to stay safe online.
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Curve Product Update April 2020

This is a short recap on what we are working on, what we have planned, and challenges we might have encountered. We’ll post the update every second Tuesday of the month 🎉

CURRENT PROJECTS:
1. Card Details in-app
The days where you have to look for your physical wallet will be gone. In the app, you’ll be able to see you full card number aka PAN, expiry date, and CVV.

2. Decline Reason
The work continues by sending you proactive messages. Some examples:
Your funding card is about to expire
Your Curve card hasn’t been activated
Your limits have nearly been reached

3. Curve Fronted
Curve Fronted will be expanded. You can read more about this in the coming weeks.

4. AXA Insurance
The insurance offer has been expanded from 7 countries to 29!

Paw Patrol: Meet The Pets Of Curve

Meet Curve's furriest companions, lounging by our side as we learn to work from our living rooms.
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Our Exchange Rate Display Issue

Thanks again for bringing this to our attention. Tying the existing threads and conversations into one so it will be easier to discuss it and update you in one place.

Exchange rate incorrect - The app shows an incorrect FX rate if a fee has been applied. Next steps are creating and deploying a fix. It will be a part of the sprint in the coming month.

Curve showing very misleading exchange rates - The app is currently assuming that there will be a £2 fee when using an ATM and the base currency is GBP. The FX rate displayed in the app is wrong, even though the FX rate actually used for the transaction is correct.

Curve and its “mid-market” exchange rate - There’s also a display issue when weekend fees have been applied. The exchange fee that was applied has been correct.

If you have any doubt about the exchange of your transactions, please do not hesitate to write to our Customer Experience team at support@curve.com and we’ll look into them for you and settle any wrongly charged fee, if there is any.

Want to learn more?
ATM Withdrawals - Domestic and Foreign Fees Breakdown

A new card on the way? 👀

Curve x Google Pay activation should work with BIN 5375 9000 everywhere! 👂

SIGN UP HERE 🚀

Curve Benefits: We’re Extending How Far You Can Go Back In Time

Time travel, you say? We’ve boosted our time machine to support you, with an important change to our unique Go Back in Time feature. Read on.

GBiT for transactions less than 90 days old and under £5000. 🤑

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Some customers may be experiencing declines

Apr 23, 17:44 UTC
Resolved - This incident has been resolved.

https://status.curve.com/incidents/rpw8nl23n3g2

Curve Fronted (disabled by default for Curve Blue & Curve Black customers)

As of today, a fee of 1.5% will be applied for certain financial services transactions (MCC 9399 – Government Services and MCC 6012 – Financial Institutions) when paying with an underlying credit card for Curve Blue & Curve Black customers. There will be no fee applied for Curve Metal customers.

This doesn’t affect you at all if you’re paying with an underlying debit card e.g. Revolut issued card.

More info

Curve’s Terms (Version 1 | Date: 28.04.2020)

Virtual Onboarding at Curve: Starting A New Job Remotely

New Curvers Carlin, Aminoor, Lara & Lyuben share what it was like to start a new job from their respective living rooms.
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