Buona domenica! Dopo quante esperienze negative ti rivolgi alla concorrenza?
Dalle rispiste a questo post è nato un breve sondaggio su Facebook: di la tua 👉 https://m.facebook.com/story.php?story_fbid=950558085100041&id=100004375755649
Buon lunedì! Ecco 3 consigli per semplificare la vita ai tuoi clienti https://curatti.com/making-customers-lives-easier/?utm_source=twitter&utm_medium=social&utm_campaign=curatti
Curatti
Are You Making Your Customer's Lives Easier?
A few weeks ago I attended the Customer Service Summit in New York. One of the most highlighted topics was customer's shift towards text-based channels (social networks, instant messaging apps and chat). So what are the consequences of this new habit? Simple…
Buon giovedì,
Se l'azienda municipale di trasporti fa Social Customer Service perché non puoi farlo anche tu?
Se l'azienda municipale di trasporti fa Social Customer Service perché non puoi farlo anche tu?
Buon sabato!
Come comunicare al meglio con le app di messaggistica istantanea?
http://blog.swat.io/2017/12/07/style-guide-for-messaging-with-your-customers/
Come comunicare al meglio con le app di messaggistica istantanea?
http://blog.swat.io/2017/12/07/style-guide-for-messaging-with-your-customers/
The Swat.io Product Blog
The Ultimate Style Guide for Messaging with Your Customers
Which apps do you use the most? If you’re like most of us, the answer will be clear: messenger apps. Messaging has disrupted our private communication and it’s about to change B2B communication as …
Buon lunedì! La formazione nel servizio clienti va fatta costantemente per consolidare le buone abitudini e liberarsi di quelle tossiche. https://www.forbes.com/sites/shephyken/2017/02/18/every-employee-needs-customer-service-training-and-heres-why/#5d840e134f93
Forbes
Every Employee Needs Customer Service Training -- Here's Why
For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training.