7 SuchChat Features For Effective Customer Support via Telegram
Thanks a lot for your feedback on our previous post!
As you know, we're launching a new product very soon — SuchChat, a Telegram-first customer support tool. It's a perfect companion for InviteMember that makes growing a membership business so much easier.
We're really excited by the upcoming launch and hope you'll like it as we do!
Just to give you a taste of SuchChat, in this article we shared with you some of the coolest features it has to offer:
https://medium.com/invitemember/7-suchchat-features-for-effective-customer-support-via-telegram-b02d8cb4bc4f
Thanks a lot for your feedback on our previous post!
As you know, we're launching a new product very soon — SuchChat, a Telegram-first customer support tool. It's a perfect companion for InviteMember that makes growing a membership business so much easier.
We're really excited by the upcoming launch and hope you'll like it as we do!
Just to give you a taste of SuchChat, in this article we shared with you some of the coolest features it has to offer:
https://medium.com/invitemember/7-suchchat-features-for-effective-customer-support-via-telegram-b02d8cb4bc4f
Medium
7 SuchChat Features For Effective Customer Support via Telegram
In the previous post, we described why we built SuchChat, and we outlined the various solutions that we tried to use for our own business.
PayPal Integration Updates
There're two fresh updates to our PayPal integration:
1) Subnoscriptions without free trial are now started with an immediate first payment (and it fails — the subnoscription won't start)
2) Subnoscriptions are now cancelled "at period end"
You can learn more about PayPal Subcriptions here:
PayPal: Recurring Subnoscriptions & Failed Payments
There're two fresh updates to our PayPal integration:
1) Subnoscriptions without free trial are now started with an immediate first payment (and it fails — the subnoscription won't start)
2) Subnoscriptions are now cancelled "at period end"
You can learn more about PayPal Subcriptions here:
PayPal: Recurring Subnoscriptions & Failed Payments
SuchChat Is Now Available!
Our team has just released a new product — SuchChat.
SuchChat is a Telegram-first customer support tool built for:
📢 Channel Admins
👥 Community Managers
🤖 Bot Developers
💳 Membership Business Owners
👨💻 And anyone else who spends 1+ hour/day chatting with followers/users/clients in Telegram
If you're dealing with a lot of messages from your customers — it can save you a lot of time with chats management, quick replies and teamwork capabilities.
You can find the bot link & Getting Started tutorial in the official channel:
👉 https://news.1rj.ru/str/joinchat/AAAAAFdPaMVMech1ORomvg
Our team has just released a new product — SuchChat.
SuchChat is a Telegram-first customer support tool built for:
📢 Channel Admins
👥 Community Managers
🤖 Bot Developers
💳 Membership Business Owners
👨💻 And anyone else who spends 1+ hour/day chatting with followers/users/clients in Telegram
If you're dealing with a lot of messages from your customers — it can save you a lot of time with chats management, quick replies and teamwork capabilities.
You can find the bot link & Getting Started tutorial in the official channel:
👉 https://news.1rj.ru/str/joinchat/AAAAAFdPaMVMech1ORomvg
A Survey: Built-in Affiliate Program
Please complete this survey if you'd like to run an affiliate program with InviteMember to grow your membership business:
https://forms.gle/E6WxdJeyS31uKi4z7
If will help us better understand your needs. Thanks in advance!
Please complete this survey if you'd like to run an affiliate program with InviteMember to grow your membership business:
https://forms.gle/E6WxdJeyS31uKi4z7
If will help us better understand your needs. Thanks in advance!
Built-In Support & SuchChat Integration
Sometimes, your users send their questions directly to your membership bot. You don't want to miss them.
InviteMember allows you chatting with your users in two ways:
1. Built-in Support (simple forwarding)
2. Seamless SuchChat Integration (pro-level option, for max. productivity)
No need for an extra "support" contact in both cases, the whole communication goes through your existing membership bot.
More info:
https://help.invitemember.com/en/articles/3586471-built-in-support-suchchat-integration
Sometimes, your users send their questions directly to your membership bot. You don't want to miss them.
InviteMember allows you chatting with your users in two ways:
1. Built-in Support (simple forwarding)
2. Seamless SuchChat Integration (pro-level option, for max. productivity)
No need for an extra "support" contact in both cases, the whole communication goes through your existing membership bot.
More info:
https://help.invitemember.com/en/articles/3586471-built-in-support-suchchat-integration
Invitemember
Built-In Support & SuchChat Integration
Support your users in Telegram using your membership bot
Finally… Built-In Affiliate Program!
You can now enable Affiliate Program for your membership bot in just a few clicks.
Recurring commissions, multiple currencies, mass payouts and more:
https://help.invitemember.com/en/articles/4676190-built-in-affiliate-program
Built-in Affiliate Program is available for all Growth plan subscribers.
Upgrade Now (click the link, then Start and then Upgrade to Growth).
Don’t have a membership bot yet? Create it now: @InviteMemberBot
You can now enable Affiliate Program for your membership bot in just a few clicks.
Recurring commissions, multiple currencies, mass payouts and more:
https://help.invitemember.com/en/articles/4676190-built-in-affiliate-program
Built-in Affiliate Program is available for all Growth plan subscribers.
Upgrade Now (click the link, then Start and then Upgrade to Growth).
Don’t have a membership bot yet? Create it now: @InviteMemberBot
Invitemember
Built-in Affiliate Program | InviteMember Help Center
Start an affiliate program in your bot and grow your membership business exponentially
InviteMember Updates
✏️ Rich-text project denoscription
You can now use any formatting in your project denoscription like bold, italic,strikethrough and links. Click Edit project > Edit denoscription to set it.
⚡️ Project creation wizard
It is now much easier to create membership bots with InviteMember — we've added a step-by-step wizard with video instructions. If you had any troubles setting up your first bot — you should try it now:
https://news.1rj.ru/str/InviteMemberBot?start
💁 Self-service plan upgrades
You can now fully control your InviteMember subnoscription with /subnoscription command (in @InviteMemberBot). With yearly billing, you're getting 2 months for free!
✏️ Rich-text project denoscription
You can now use any formatting in your project denoscription like bold, italic,
monospaced, underlined, ⚡️ Project creation wizard
It is now much easier to create membership bots with InviteMember — we've added a step-by-step wizard with video instructions. If you had any troubles setting up your first bot — you should try it now:
https://news.1rj.ru/str/InviteMemberBot?start
💁 Self-service plan upgrades
You can now fully control your InviteMember subnoscription with /subnoscription command (in @InviteMemberBot). With yearly billing, you're getting 2 months for free!
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Launch in 2021 for $0/mo!
To support the publishers and community managers who're just starting their membership business in Telegram, we’re adding the Free Tier today.
With our Free Tier, you will only pay 10% for each sale you made (plus Stripe fees). Zero monthly fees!
Free Tier is available in all 42 countries that Stripe supports (including, but not limited to 🇺🇸 USA, 🇬🇧 UK, almost all countries in the 🇪🇺 EU, 🇮🇳 India, 🇧🇷 Brazil, 🇲🇽 Mexico).
You can accept payments with credit/debit cards and some local payment methods are also supported (like Multibanco in 🇵🇹 Portugal and iDEAL in the 🇳🇱 Netherlands).
NB! At this stage, only Stripe can be used under the Free Tier. We will probably add PayPal, CoinPayments (and other payment gateways) support later.
If you need any help with setting up your membership business with InviteMember — please send us a message: @InviteMemberSupportBot.
To support the publishers and community managers who're just starting their membership business in Telegram, we’re adding the Free Tier today.
With our Free Tier, you will only pay 10% for each sale you made (plus Stripe fees). Zero monthly fees!
Free Tier is available in all 42 countries that Stripe supports (including, but not limited to 🇺🇸 USA, 🇬🇧 UK, almost all countries in the 🇪🇺 EU, 🇮🇳 India, 🇧🇷 Brazil, 🇲🇽 Mexico).
You can accept payments with credit/debit cards and some local payment methods are also supported (like Multibanco in 🇵🇹 Portugal and iDEAL in the 🇳🇱 Netherlands).
NB! At this stage, only Stripe can be used under the Free Tier. We will probably add PayPal, CoinPayments (and other payment gateways) support later.
If you need any help with setting up your membership business with InviteMember — please send us a message: @InviteMemberSupportBot.
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We're hiring!
We're looking for a Customer Support Specialist to join InviteMember team. Part-time, remote.
Maybe it’s you?
Job denoscription:
https://telegra.ph/Customer-Support-Specialist-part-time-remote-01-25
We're looking for a Customer Support Specialist to join InviteMember team. Part-time, remote.
Maybe it’s you?
Job denoscription:
https://telegra.ph/Customer-Support-Specialist-part-time-remote-01-25
Telegraph
Customer Support Specialist (part-time, remote)
InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers and community managers all over the world make a living running a successful membership business in Telegram. We're looking for a customer support specialist…
Stripe Integration Update
Our Stripe integration now supports more payment methods for non-recurring plans such as:
- Alipay
- Bancontact
- EPS
- giropay
- iDEAL
- Przelewy24
- SEPA Direct Debit
- SOFORT
You can enable them in your Stripe Settings and your membership bot will update automatically.
Don’t have a membership bot yet? 👉 @InviteMemberBot
Our Stripe integration now supports more payment methods for non-recurring plans such as:
- Alipay
- Bancontact
- EPS
- giropay
- iDEAL
- Przelewy24
- SEPA Direct Debit
- SOFORT
You can enable them in your Stripe Settings and your membership bot will update automatically.
Don’t have a membership bot yet? 👉 @InviteMemberBot
Access Code Links
You can now share «access links» with your customers like this one:
https://news.1rj.ru/str/YogaMemberBot?start=c8c186373fddd4d6cd94231387f21f2e6
Such links include an access code in the URL so it takes only 2 clicks for the user to activate it (first click on the link, then START).
No need to copy-and-paste access codes anymore!
More info:
https://help.invitemember.com/en/articles/2653926-semi-automated-payments-gifts-with-access-codes
You can now share «access links» with your customers like this one:
https://news.1rj.ru/str/YogaMemberBot?start=c8c186373fddd4d6cd94231387f21f2e6
Such links include an access code in the URL so it takes only 2 clicks for the user to activate it (first click on the link, then START).
No need to copy-and-paste access codes anymore!
More info:
https://help.invitemember.com/en/articles/2653926-semi-automated-payments-gifts-with-access-codes
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Custom Commands, New Broadcasts and more
We have a whole bunch of InviteMember updates today:
🖥️ Custom Commands — you can now supercharge your bot with your own commands!
📡 New Broadcasts — you can now select audience (leads/clients/all/etc), send media messages, and, of course, embed your bot commands if you like.
🔎 /check command — a single command to show user summary with access status and all payments & subnoscriptions.
New translations added: Afrikaans, Català, Čeština, Suomalainen, Français, Nederlands, Svenska, Українська.
We have a whole bunch of InviteMember updates today:
🖥️ Custom Commands — you can now supercharge your bot with your own commands!
📡 New Broadcasts — you can now select audience (leads/clients/all/etc), send media messages, and, of course, embed your bot commands if you like.
🔎 /check command — a single command to show user summary with access status and all payments & subnoscriptions.
New translations added: Afrikaans, Català, Čeština, Suomalainen, Français, Nederlands, Svenska, Українська.
Invitemember
How To Add Custom Telegram Bot Commands | InviteMember Help Center
Supercharge your membership bot with custom commands for anything
Bot Links & New Access Codes
Another couple of updates from our team:
🔑 New Access Codes — bulk generation, custom expiration dates, and custom activations limits.
🔗 Bot Links — build customizable bot links to open plans, run commands, and perform administrative tasks.
Another couple of updates from our team:
🔑 New Access Codes — bulk generation, custom expiration dates, and custom activations limits.
🔗 Bot Links — build customizable bot links to open plans, run commands, and perform administrative tasks.
Invitemember
Access Codes — Offline Payments, Gifts And Promotions | InviteMember Help Center
A powerful alternative to automated payment integrations
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PayPal: Failed Recurring Payments And Grace Period
Our PayPal integration has been upgraded:
1. Grace period is now optional (you can disable it and cancel unpaid subnoscriptions after the first failed recurring payment)
2. You can now customize the grace period length for all subnoscriptions (both existing & new).
More info:
http://help.invitemember.com/en/articles/5302679-paypal-failed-recurring-payments-and-grace-period
Our PayPal integration has been upgraded:
1. Grace period is now optional (you can disable it and cancel unpaid subnoscriptions after the first failed recurring payment)
2. You can now customize the grace period length for all subnoscriptions (both existing & new).
More info:
http://help.invitemember.com/en/articles/5302679-paypal-failed-recurring-payments-and-grace-period
Invitemember
PayPal: Failed Recurring Payments And Grace Period | InviteMember Help Center
Customize your failed recurring payments recovery
SuchChat is now free for you 🎉
Great news! You can now use SuchChat for free in all your membership bots.
When a message is sent to your bot that is not recognized as a command, it will be treated as a support request and forwarded to you.
You can either reply it without leaving Telegram (with Reply button), or you can click Open Chat to launch SuchChat web app.
SuchChat web app comes in handy when your membership business is growing and you're getting a lot of incoming messages.
It makes your life easier with:
- #idXXX hastags;
- quick replies;
- chats management (close/snooze/reopen);
- stickers support;
- teamwork capabilities.
More features are coming! And your feedback is much appreciated, as always 🙌
P.S. Existing support groups can't be migrated automatically so if you have a team — please re-add your bot to the support group first, then re-add your support agents.
P.P.S. We have launched a discussions group for this channel!
Great news! You can now use SuchChat for free in all your membership bots.
When a message is sent to your bot that is not recognized as a command, it will be treated as a support request and forwarded to you.
You can either reply it without leaving Telegram (with Reply button), or you can click Open Chat to launch SuchChat web app.
SuchChat web app comes in handy when your membership business is growing and you're getting a lot of incoming messages.
It makes your life easier with:
- #idXXX hastags;
- quick replies;
- chats management (close/snooze/reopen);
- stickers support;
- teamwork capabilities.
More features are coming! And your feedback is much appreciated, as always 🙌
P.S. Existing support groups can't be migrated automatically so if you have a team — please re-add your bot to the support group first, then re-add your support agents.
P.P.S. We have launched a discussions group for this channel!
www.such.chat
@SUCH — Telegram Support Bot, 100% Free
SUCH is a support bot (feedback bot) builder for Telegram. Perfect for channel admins, business owners and customer support teams.
Teamwork
We've just launched a powerful teamwork feature that will help you accelerate your membership business growth 🚀
✅ Pre-configured roles (e.g., "access code manager", "administrator", etc.)
✅ Granular permissions (create your own custom roles with precise control over priveleges)
✅ Easy onboarding (special secret links for new team members)
✅ Available from day 0 (under all IM plans including Free Tier)
To add your first teammate, open your project in @InviteMemberBot, then click:
Edit project > Manage team > Add
More info (available roles & permissions):
https://help.invitemember.com/en/articles/5597793-teamwork
We've just launched a powerful teamwork feature that will help you accelerate your membership business growth 🚀
✅ Pre-configured roles (e.g., "access code manager", "administrator", etc.)
✅ Granular permissions (create your own custom roles with precise control over priveleges)
✅ Easy onboarding (special secret links for new team members)
✅ Available from day 0 (under all IM plans including Free Tier)
To add your first teammate, open your project in @InviteMemberBot, then click:
Edit project > Manage team > Add
More info (available roles & permissions):
https://help.invitemember.com/en/articles/5597793-teamwork
Plan denoscriptions
Another cool update from our team — you can now set plan denoscriptions!
Feel free to use formatted text, links, emojis 🔥 — just like you did before with your project denoscription message.
Just keep in mind that plan name, benefits, and billing details are still displayed automatically.
Another cool update from our team — you can now set plan denoscriptions!
Feel free to use formatted text, links, emojis 🔥 — just like you did before with your project denoscription message.
Just keep in mind that plan name, benefits, and billing details are still displayed automatically.
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InviteMember @ YouTube
We’ve recently started a YouTube channel and published our first two video tutorials 🥳
📹 How to create a paid Telegram Channel with InviteMember
📹 How to connect Stripe with InviteMember
What video shall we do next? Let us know in the comments!
We’ve recently started a YouTube channel and published our first two video tutorials 🥳
📹 How to create a paid Telegram Channel with InviteMember
📹 How to connect Stripe with InviteMember
What video shall we do next? Let us know in the comments!
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PayPal Video Tutorial
We’ve just published a new video tutorial on our YouTube channel:
📹 How to connect PayPal with InviteMember
Enjoy!
We’ve just published a new video tutorial on our YouTube channel:
📹 How to connect PayPal with InviteMember
Enjoy!
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CoinPayments Video Tutorial
A new tutorial has been published on our YouTube channel:
📹 How to connect CoinPayments with InviteMember
Cheers!
A new tutorial has been published on our YouTube channel:
📹 How to connect CoinPayments with InviteMember
Cheers!
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