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#Useful_Language
#Solving_Problems

✴️#GETTING_THROUGH
Can I speak to (Jane Porter), please?
Call me back later, please.

✴️#ANSWERING
Hello, this is (Carl Fisher).
Good morning, (David Seymour)
speaking.

✴️#INTRODUCING_YOURSELF
Hello, this is David Patterson, Hudson
Motors.
Hello, David Patterson here, Hudson
Motors.

✴️#STATING_THE_PROBLEM
I have a problem (with ____ )
There are some problems with ____

✴️#APOLOGISING
(Oh dear! I'm) sorry to hear that.
(I'm very) sorry about that.

✴️#GETTING_DETAILS
Can you give me some more
information?
Which model is it?

✴️#GIVING_DETAILS
The invoice is incorrect.
It's the wrong part/model/item.
There's a piece missing.

✴️#FINDING_SOLUTIONS
We can give you a refund.
We can send you new ones.
I can talk to the manager.

✴️#FINISHING_THE_CONVERSATION
Thank you.
Thanks for your help. Bye.

🌍 @baranVIPenglish

7 #A_Business_Traveller

Liz Crede is an executive coach who travels a lot for work. Watch the interview and answer these questions.

1⃣ Why does she travel to
👉 a) Amsterdam?
👉 b) Singapore and Chicago?

2⃣ How often does she travel to
👉 a) Amsterdam?
👉 b) Singapore and Chicago?

3⃣ What is Liz's favourite business location, and why?

4⃣ Why does she likes flying business class and staying in the same hotel?

#Market_Leader #interview #elementary

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript

8 #Booking_a_Hotel_Room (Conversation)

Simon is flying to Rome on business. He wants to book a room. Listen to the convwrsation and answer the questions.

1⃣ When is Simon arriving?
2⃣ When is he leaving?
3⃣ What kind of room does he want?
4⃣ How much does the room cost per night?
5⃣ How many nights is he staying at the hotel?
6⃣ What time will he arrive?

#Market_Leader #conversation #elementary

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript

#Useful_Language
#Booking_A_Hotel_Room

✴️ #RECEPTIONIST
Hello, Capri Hotel I Big Bird Airways. How can I help you?
I can give you a single/double on the first floor.
Is that single (BrE) / one way (AmE) or return (BrE) / round trip (AmE)?
So, that's a single room for two nights, the 4th and 5th.
So, that's a round-trip business-class ticket from London Gatwick to New York?
Can I have your credit-card details, please?
And what are the last three digits of the security number on the back of the card?
What time do you expect to arrive?
Could you repeat that, please?

✴️ #CALLER
I'd like to book a room from Tuesday the 4th to Thursday the 6th.
I'd like to book two tickets to New York, please.
How much is it per night?
Is there a restaurant in the hotel?
Is there a car park?
Is there a pick-up service?
Can I pay with American Express / MasterCard / Visa?
It's a Visa card. The number is _ _ _ _.
The expiry date is _ _ _ _.
What time does the flight arrive?

🌍 @baranVIPenglish

9 #Entertaining_Clients

Jeremy Keeley is a specialist in change leadership. Listen to the an interview with him. He is talking about how he entertains business contacts and his favourite entertainment.

#Market_Leader #interview #elementary

🌍 @baranVIPenglish

🔈 Audio File

✴️ Watch the interview again and complete these sentences.

1⃣ I like to get to ............ my contacts.
2⃣ I give them a chance to ............ me about themselves.
3⃣ I take them places that we can ........... .
4⃣ We walked across a ............
together.
5⃣ While we walked, we ............ .
6⃣ We spent the time talking about what was really ............ .

✴️ Are decide these statements TRUE or FALSE? Correct the false ones.

1⃣ In restaurants, you should consider noise levels.
2⃣ Sometimes you need to take out clients you don't like.
3⃣ Do not take vegetarians to steak restaurants.
4⃣ You should spend a lot of money entertaining clients.

🌍 @baranVIPenglish

📝 Trannoscript

10 #Making_Decisions

Two managers are discussing how to entertain a group of important foreign visitors.

#Market_Leader #conversation #elementary

💯 مشاوره و ثبت‌نام: https://b2n.ir/telebc

💼 دعوت به همکاری اساتید: https://b2n.ir/telebt

☎ تلفن: +982188201530

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript

#Useful_Language
#Making_Decisions

✴️ #SUGGESTING
Why don't we visit an art gallery?
How about (trying) the Mexican restaurant?
My suggestion is to go for a cocktail.
Let's go to the new French restaurant.

✴️ #GIVING_OPINIONS
I think Lucio's is the best restaurant. The food is delicious.
We need to go to the Chinese restaurant. It's close to the office.

✴️ #AGREEING
Yes, exactly, because it's easy to get a large table.
Yes, I agree. It's very easy to find.
That's true. There's a nice view of the lake.

✴️ #DISAGREEING
I see what you mean, but I don't think we have time.
I don't know about that.
I think it's too far away.
That's right, but it's not cheap.
In my opinion, an Indian curry is the best idea.
Yes, that's a great idea.
You're right. The food is great.
That's a good point, but you need to book/reserve.
For me, a typical Spanish evening is a great idea.

🌍 @baranVIPenglish

11 #How_to_Sell

Watch the interview with Ros Pomeroy, a management consultant, giving advice to new sales staff. Complete each gap with a word.

1⃣ Be ............
2⃣ Take time to build ............
3⃣ Make sure you fully ............ the product or service you are selling.
4⃣ Do not try to sell something to a customer that they do not actually ............ or ............ .
5⃣ Take ............ to understand what the customer ............
6⃣ Customers like to be ............ to.


#Market_Leader #interview #elementary

🌍 @baranVIPenglish

🔈 Audio File

📝 Trannoscript