Support Team Software change. No In-app Ticket history
Hi everyone, some good news from the support team today! 🙌
Our customer support team have just made the jump to new software which will allow them to reply faster and gives them access to more advanced tooling so they can respond to your issues in more detail too!
In the short term, this means that you’ll no longer be able to see any open tickets and conversations in the Curve app but don’t worry- The support team are still able to see these conversations on their side with the new software and will be in touch soon. You’ll also receive an email with your entire chat history so you’ll still have a record of the messages sent from both you and the support team.
Any questions about this change? Feel free to let us know.
Hi everyone, some good news from the support team today! 🙌
Our customer support team have just made the jump to new software which will allow them to reply faster and gives them access to more advanced tooling so they can respond to your issues in more detail too!
In the short term, this means that you’ll no longer be able to see any open tickets and conversations in the Curve app but don’t worry- The support team are still able to see these conversations on their side with the new software and will be in touch soon. You’ll also receive an email with your entire chat history so you’ll still have a record of the messages sent from both you and the support team.
Any questions about this change? Feel free to let us know.
Issues processing transactions
Nov 18, 09:38 UTCResolved - This incident has been resolved.Nov 18, 09:31 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 18, 09:27 UTCIdentified - The issue has been identified and a fix is being implemented.Nov 18, 09:20 UTCInvestigating - Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines or be unable to access the Curve app for now. We’re really sorry: stay tuned for updates.
https://status.curve.com/incidents/qt30br8jm7gp
Nov 18, 09:38 UTCResolved - This incident has been resolved.Nov 18, 09:31 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 18, 09:27 UTCIdentified - The issue has been identified and a fix is being implemented.Nov 18, 09:20 UTCInvestigating - Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines or be unable to access the Curve app for now. We’re really sorry: stay tuned for updates.
https://status.curve.com/incidents/qt30br8jm7gp
Curve
Issues processing transactions
Curve's Status Page - Issues processing transactions.
Noticed a transaction you don’t recognise on your Curve card? We've got you covered! Simply fill in this webform and we'll send it straight to our Fraud team. We'll make sure you’re never left out of pocket for any fraudulent transactions 💪
Issues processing transactions
Dec 23, 11:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Investigating - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.
https://status.curve.com/incidents/09crwtd5lt64
Dec 23, 11:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Investigating - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.
https://status.curve.com/incidents/09crwtd5lt64
Issues processing transactions
Dec 23, 13:03 UTC
Resolved - This incident has been resolved.
https://status.curve.com/incidents/09crwtd5lt64
Dec 23, 13:03 UTC
Resolved - This incident has been resolved.
https://status.curve.com/incidents/09crwtd5lt64
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Cuver Standard (formerly Curve Blue)
If you’re a new Curve customer who signed up on or after 17 January 2022 and are on the free subnoscription plan – we’ll automatically send you the new card, no need to ask!
If you're already an existing Curve free customer, you’ll be able to order the rebranded Curve card via the Help Centre available in the Curve app for a limited time until 17 February 2022, your first card will be completely free.
Keep your eyes peeled for the Black and Metal redesigns which will also be announced soon.
FAQ: Ordering a new rebranded Curve card
If you’re a new Curve customer who signed up on or after 17 January 2022 and are on the free subnoscription plan – we’ll automatically send you the new card, no need to ask!
If you're already an existing Curve free customer, you’ll be able to order the rebranded Curve card via the Help Centre available in the Curve app for a limited time until 17 February 2022, your first card will be completely free.
Keep your eyes peeled for the Black and Metal redesigns which will also be announced soon.
FAQ: Ordering a new rebranded Curve card
Curve Experiences 2022 📸
Hey everyone! 👋
After seeing so many great contributions to Curve experiences, we’re excited to announce a new photo competition to celebrate the new card design! This means we want to see your photos from spending with Curve since the new year!
To enter into this competition, please submit your photos in this thread making sure that they meet the following three conditions:
1) The Curve card must be in the picture though it doesn’t need to be the focus.
2) The Curve card must be either one of our premium subnoscription cards or the new design.
2) A purchase or experience you paid for with Curve must be visible in the picture.
Get spending and snapping- we’ll be picking three of the best to crown our winners on March 1st! 📸 💸
Hey everyone! 👋
After seeing so many great contributions to Curve experiences, we’re excited to announce a new photo competition to celebrate the new card design! This means we want to see your photos from spending with Curve since the new year!
To enter into this competition, please submit your photos in this thread making sure that they meet the following three conditions:
1) The Curve card must be in the picture though it doesn’t need to be the focus.
2) The Curve card must be either one of our premium subnoscription cards or the new design.
2) A purchase or experience you paid for with Curve must be visible in the picture.
Get spending and snapping- we’ll be picking three of the best to crown our winners on March 1st! 📸 💸
Curve Product Update February 2022
February has been an incredibly busy month at Curve we’ve been working towards big announcements that are just around the corner! 👀 With this in mind, we don’t have too many updates for February so it’s a short read!
Rewards Improvements.
We’ve brought Curve Rewards to additional regions and are now working towards adding new merchants to Rewards too! You can check which countries Rewards came to in February below:
🇬🇷 - 3rd Feb 2022
🇱🇹- 3rd Feb 2022
🇧🇬- 3rd Feb 2022
🇸🇮 - 3rd Feb 2022
🇭🇷 - 21st Feb 2022
🇩🇰 - 21st Feb 2022
🇸🇰 - 21st Feb 2022
🇨🇾 - 25th Feb 2022
🇱🇻 - 25th Feb 2022
🇲🇹 - 25th Feb 2022
Minor Quality of Life adjustments:
We’ve made some changes to the interface and flow in the Curve app for new users onboarding to Curve and upgrading to our premium subnoscription tiers.
February has been an incredibly busy month at Curve we’ve been working towards big announcements that are just around the corner! 👀 With this in mind, we don’t have too many updates for February so it’s a short read!
Rewards Improvements.
We’ve brought Curve Rewards to additional regions and are now working towards adding new merchants to Rewards too! You can check which countries Rewards came to in February below:
🇬🇷 - 3rd Feb 2022
🇱🇹- 3rd Feb 2022
🇧🇬- 3rd Feb 2022
🇸🇮 - 3rd Feb 2022
🇭🇷 - 21st Feb 2022
🇩🇰 - 21st Feb 2022
🇸🇰 - 21st Feb 2022
🇨🇾 - 25th Feb 2022
🇱🇻 - 25th Feb 2022
🇲🇹 - 25th Feb 2022
Minor Quality of Life adjustments:
We’ve made some changes to the interface and flow in the Curve app for new users onboarding to Curve and upgrading to our premium subnoscription tiers.
Updated Limits
If you were previously on the Standard spending limits (after successful identity verification) but suspect your limits have accidentally been reset to ‘Starting’ by accident then let our customer service team know by raising a ticket in the Curve app or by emailing them at support@imaginecurve.com so that they can correct this for you.
If you were previously on the Standard spending limits (after successful identity verification) but suspect your limits have accidentally been reset to ‘Starting’ by accident then let our customer service team know by raising a ticket in the Curve app or by emailing them at support@imaginecurve.com so that they can correct this for you.