全綫客務中心現已接受
✅ 感應式 Visa、Mastercard、銀聯或
✅ Alipay HK 、WeChat Pay HK 、支付寶、微信支付、
✅ BoC Pay 、 #銀聯雲閃付 同各銀聯二維碼

選購全月通、港鐵都會票及各款紀念品，機場快綫除外 💰

隨住新閘機陸續投入服務，
乘客由 12 月 23 日（星期六）起，即可用感應式付款卡乘搭機場快綫外的各行車綫

新式閘機 ➡️ metroride.hk/3Tlf6SW

#到時八達通二維碼Contactless三樣得
#客務中心亦已升級處理電子票務查詢
#增加付款渠道方便乘客係世界各地趨勢
#英美澳加大城市出街唔駛帶現金
#有啲嘅公共交通只接受電子付款

All Customer Service Centres now accept Visa, Mastercard or UnionPay contactless, AlipayHK, Alipay, WeChat Pay, BoC Pay, #UnionPay App and UnionPay QR

for Monthly Pass, City Saver and souvenirs purchases except Airport Express counters 💰

Following new ticket gates are gradually in-service, you may use Contactless to travel on all running lines other than Airport Express from 23/Dec (Sat)

New ticket gates ➡️ metroride.hk/3Tlf6SW

1910 灣仔站有乘客發生意外，港島綫列車服務嚴重受阻

可考慮其他交通工具

ℹ️ 緊急服務人員現正護理需要協助的乘客，務求能盡快送院治理

港島綫列車現需稍作停留

車務控制中心會同時安排其他列車，於不受影響的範圍內繼續行駛

—

Passengers' incident at Wan Chai Station, severe delays on Island Line

Consider other transport means

ℹ️ Emergency services are taking care of the passengers who require assistance

Trains on Island Line will be held for a short while

Other services in the unaffected sections will be arranged to proceed by the Operations Control Centre

乘客可於 Citymapper 應用程式查閱其他交通工具資料，全自動計劃「點對點」行程

📲http://citymapper.com

Check alternative transport and re-plan your point to point journey automatically via Citymapper application

不同車站將實施下列人流管制措施，確保乘客安全：

➡️ metroride.hk/MTRCrowdControl

—

These crowd control measures will be in place at different stations to ensure passengers’ safety:

➡️ metroride.hk/2hlzrHn

1921 之前的有乘客發生意外事件現已處理，港島綫列車服務稍有阻延

The earlier passengers' incident event has just resolved, minor delays on Island Line

1940 港島綫列車服務回復正常
Good service on Island Line

港鐵公司就早前港島綫受阻的情況，所發之延遲證明書

Delay certificate issued by #MTR for disruptions on Island Line

⬇️
https://tnsms1.mtr.com.hk/latecert/form_en.html

#香港街馬 比賽當日
列車會提早及加強服務 ☀️ 🌇

參賽人士 ➡️ http://metroride.hk 🏃‍♂️

🖥 喺「香港街馬」功能輸入 出發車站 + 參賽組別，即可自動顯示最合適嘅上車時間 ✨

將軍澳綫於 12 月 17 日（星期日）亦會加強列車服務，方便市民於十公里賽事舉行期間改用公共交通工具

#全自動顯示一撳就有
#唔駛只逼晒上頭班列車
#有啲參賽組別可以六七點至搭車
#Citymapper亦可計劃接駁港鐵點對點車程

Early start and extra trains for Streetathon

Click ➡️ http://metroride.hk

🖥️ And check the specified service for you by selecting your departure station + group enrolled

Tseung Kwan O Line will also operate extra services on 17/Dec (Sun) morning for citizen's convenience to use public transport during 10 km races

不同行車綫會於 12 月 17 日（星期日）加強列車服務

方便市民於 #香港街馬 比賽期間繼續使用公共交通工具
並讓節日前後外出的乘客更為便利 🏃🏃🏾‍♀️🎄🎁

#喺月台要到較少人位置上車
#記得用科技計劃好行程
#控制中心會適時調配列車疏導人流
#請盡量使用車廂內嘅唔同空間

Different MTR lines will have their services strengthened on 17/Dec (Sun) for citizens to continue their journey via public transport during #Streetrathon and passengers' convenience at festival times 🏃🏃🏾‍♀️🎄🎁

#九龍 及 #香港 站機場快綫大堂的航班資訊螢幕，現正陸續更新

加入了航班接受自助行李託運的提示，並更清晰顯示航空公司標誌，方便乘客查閱 🛫 👀

－

Flight information displays at Hong Kong and Kowloon Stations' Airport Express Concourse are gradually upgrading

They will now show self-bag-drop acceptance messages for applicable flights with enlarged airline logos for your convenience 🛫 👀

使用已連結 MTR Mobile 嘅成人八達通
於 12 月 18 日至 2024 年 1 月 1 日

搭滿五程可換領 $10 車費折扣 💰

機場快綫、東鐵綫過境車程、高速鐵路、輕鐵、港鐵巴士及港鐵接駁巴士除外

請留意最後換領期限，每個 MTR Mobile 帳戶只能換領此優惠一次 ℹ️

—

Link your Adult Octopus in MTR Mobile and redeem $10 fare discount when five journeys were made from 18/Dec - 1/Jan/2024 💰

The discount can be used on all MTR lines at any time of the day

Except Airport Express, East Rail Line border-crossing journeys, Light Rail, MTR Bus, MTR Feeder Bus and High Speed Rail

Please also note the final redemption date while each MTR Mobile can only redeem this discount once

1359 之前的有列車故障事件現已處理，荃灣綫列車服務稍有阻延

The earlier faulty train event has just resolved, minor delays on Tsuen Wan Line

1415 荃灣綫列車服務回復正常
Good service on Tsuen Wan Line

1715 之前的有乘客發生意外事件現已處理，觀塘綫列車服務稍有阻延

The earlier passengers' incident event has been resolved, minor delays on Kwun Tong Line

1734 觀塘綫列車服務回復正常
Good service on Kwun Tong Line

👥 虛擬服務大使
🤖 流動顧客服務隊
加入咗 #鰂魚涌 站服務乘客啦

配備人工智能嘅虛擬服務大使，會俾乘客試用語音計劃行程、查詢車站設施同商舖位置，以及各種服務詳情，同時都有傳統召援專綫功能 📞

而流動顧客服務隊會喺付費區內、外，隨時嚟處理乘客嘅票務問題，並提供各種協助

#虛擬服務大使有機器學習能力
#會透過同大家對話完善資料庫
#流動顧客服務隊會隨時喺閘內外服務
#免卻乘客去客務中心排隊
#有失物或查詢都可以搵佢地幫手

👥 Virtual Assistant
🤖 Customer Service Roving Team
are now at your service at #QuarryBay Station

With the AI-enabled and voice-controlled Virtual Assistant, passengers may take part in the trial planning journeys, looking up station facilities and shops as well as various service information. Help Line is also available 📞

Customer Service Roving Team is on hand to help passengers with ticketing enquiries and provide assistance in both paid and unpaid areas of the station

👥👥 預期各行車綫喺 12 月 22 日（星期五）下午起會比較繁忙

市區綫、東涌綫、東鐵綫、屯馬綫於 15:00 起
會提早改用黃昏繁忙時間服務模式，至表定完結時間為止

而輕鐵同巴士亦會按需要開出空車疏導乘客路綫 🚋🚋 🚌

表定列車服務水平 ➡️ metroride.hk/TrainsPerHour

#打工巴絲番屋企過節
#跟住又有長週末放幾日假

It is expected all running lines will become more busy in the 22/Dec (Fri) afternoon 👥

Urban Lines and Tung Chung, East Rail and Tuen Ma Lines will gradually begin their evening peak hour service from 15:00 to cater upsurge demand until the scheduled ending time

Light Rail and MTR Bus will also have their empty trains and buses dispatched once necessary 🚋🚋

Scheduled train service levels ➡️ metroride.hk/2uCgDes