#鰂魚涌 同 #啟德 站新增嘅
🤖 AI 虛擬服務大使
配備機器學習功能（即係 Machine Learning 👀）嘅虛擬服務大使，

可以俾乘客試用語音計劃行程、睇吓車站附近有咩設施、同埋最新服務詳情，亦有傳統召援專綫功能 📞

👥 除咗呢兩個站外， #黃埔 、 #奧運 、 #大學 同時有流動顧客服務隊喺付費區內外，隨時處理乘客票務問題並提供不同協助

#虛擬服務大使透過對話完善資料庫
#大人細路老友記撳一個紅色掣就用得
#流動顧客服務隊會隨時喺閘內外服務
#有失物或查詢都可以搵佢地幫手

🤖 You may now test the voice-controlled Virtual Assistant at Quarry Bay and Kai Tak Stations that comes with machine-learning capability to look up facilities near stations as well as various latest service information. Help Line is also available 📞

👥 Customer Service Roving Team is on hand at these stations together with Whampoa, Olympic and University Stations to answer your ticketing enquiries and provide assistance in both paid and unpaid areas

#美孚 站連接
出口 F - 荔枝角公園、
平台花園的
ZL7 號升降機

將由 3 月 18 日（星期一）起預計停用至 12 月底，以便更換成高速升降機 🏢

ℹ️ 有需要的人士請使用相鄰之斜道進出荔枝角公園

其他需更換或大修之升降機 ➡️ metroride.hk/liftoutage

The Lift ZL7 connecting
Exit F - Lai Chi Kok Park
and
Podium Garden

at Mei Foo Station will be suspended from 18/Mar (Mon) and is estimated to be re-opened in late-Dec for the high-speed lift replacement work 🏢

ℹ️ Members of the public who require step-free access please use the adjacent slope

Other lifts pending for replacement / overhaul
➡️ metroride.hk/liftoutage

喺 3 月 15 日至 9 月 14 日期間，

搭東鐵綫即日來回 #落馬洲 站嘅乘客，喺回程前用一用位於深圳地鐵福田口岸站內嘅 #港鐵特惠站，可享 $6 車資優惠

優惠適用於 成人八達通 及 樂悠咭（60 至 64 歲） 持有人 👱‍♂️👩‍🦰👴👵

港鐵特惠站一覽 ➡️ metroride.hk/CheckFares

—

From 15/Mar - 14/Sep,

You will enjoy $6 discount for same-day return via Lok Ma Chau when using the MTR Fare Saver in Shenzhen Metro Futian Checkpoint Station before making your return trip

The discount applies to Adult Octopus and JoyYou Card (aged 60 - 64) holders

東鐵綫於 3 月 16 日（星期六）起，亦會加強逢週末及假期的列車服務，更切合整體乘客的出行模式

表定列車服務水平
➡️ metroride.hk/TrainsPerHour

－

East Rail Line will also have its train service enhanced on every weekend and holiday from 16/Mar (Sat) to further cater for the travel needs of passengers

Scheduled train service levels
➡️ metroride.hk/2uCgDes

#荃灣西 站連接
出口 D - 如心廣場、
大堂、
出口 C4 - 海之戀商場一樓的
L10 號升降機

將由 3 月 18 日（星期一）起預計停用至 12 月底，以便更換成高速升降機 🏢

ℹ️ 有需要的乘客請按指示使用職員升降機

其他需更換或大修之升降機
➡️ metroride.hk/liftoutage

－

The Lift L10 connecting
Exit D - Nina Tower,
Concourse,
Exit C4 - 1/F, Op Mall

at Tsuen Wan West Station will be suspended from 18/Mar (Mon) and is estimated to be re-opened in late-Dec for the high-speed lift replacement work ⛓️ ⚙️

ℹ️ Passengers who require step-free access please use the staff lift by following instructions

Other lifts pending for replacement / overhaul
➡️ metroride.hk/liftoutage

#恆安 站連接
行人隧道、
大堂、
各個月台的
L1 號升降機

將由 3 月 18 日（星期一）起預計停用至 4 月底，以便進行大修 ⛓️ ⚙️

ℹ️ 有需要的乘客請按指示使用職員升降機

其他需更換或大修之升降機
➡️ metroride.hk/liftoutage

－

The Lift L1 connecting
Public Subway,
Concourse
and
all Platforms

at Heng On Station will be suspended from 18/Mar (Mon) and is estimated to be re-opened in late-Apr for a major overhaul ⛓️ ⚙️

ℹ️ Passengers who require step-free access please use the staff lift by following instructions

Other lifts pending for replacement / overhaul
➡️ metroride.hk/liftoutage

#朗屏 站連接
大堂、
各個月台的
L2 號升降機

將由 3 月 18 日（星期一）起預計停用至 12 月底，以便更換成高速升降機 🏢

ℹ️ 有需要的乘客請按指示使用職員升降機

其他需更換或大修之升降機
➡️ metroride.hk/liftoutage

－

The Lift L2 connecting
Concourse
and
all Platforms

at Long Ping Station will be suspended from 18/Mar (Mon) and is estimated to be re-opened in late-Dec for the high-speed lift replacement work ⛓ ⚙️

ℹ️ Passengers who require step-free access please use the staff lift by following instructions

Other lifts pending for replacement / overhaul
➡️ metroride.hk/liftoutage

#柴灣 站連接
大堂和
各個月台的
L2 號升降機，

現已換成高速升降機，方便有需要乘客使用 ♿️

其他需更換或大修之升降機
➡️ metroride.hk/liftoutage

－

The Lift L2 connecting
Concourse and
all Platforms
at Chai Wan Station

has been replaced as a high speed lift and provides a step free access for passengers in need ♿️

Other lifts pending for replacement / overhaul
➡️ metroride.hk/liftoutage

1834 之前的有乘客發生意外事件現已處理，東鐵綫列車服務回復正常

The earlier passengers' incident event has been resolved, good service on East Rail Line

1848 大圍站有列車故障

東鐵綫列車服務稍有阻延，屯馬綫列車服務正常

ℹ️ 部分東鐵綫列車會於中途站停止服務，或改往其他目的地以紓緩擠塞情況，請留意月台及車廂廣播

為盡快疏導乘客，控制中心亦會按實際情況適時加開空車

—

Faulty train at Tai Wai Station

Minor delays on East Rail Line, good service on Tuen Ma Line

ℹ️ Some East Rail Line trains may terminate, join the line at intermediate stations or have their destinations changed to relieve congestion

Listen to announcements. Empty trains will also be dispatched to ease the crowd

1856 之前的有列車故障事件現已處理，東鐵綫列車服務稍有阻延

The earlier faulty train event has been resolved, minor delays on East Rail Line

1930 東鐵綫列車服務回復正常
Good service on East Rail Line

「聽你所想」環節會於 3 月 20 日至 26 日在東鐵綫、屯馬綫車站大堂舉行 👂

歡迎於現場或網上分享對港鐵服務的意見

意見 ➡️ metroride.hk/4coMDCQ

－

Welcome to Let's Hear Your Voice sessions at the concourse of East Rail and Tuen Ma Lines' stations from 20 - 26/Mar 👂

Share your suggestions and comments there or through the hyperlink below

Your thoughts
➡️ metroride.hk/4coMDCQ

✅ 18:45
之前的有列車故障事件現已處理，港島綫的列車服務正逐步恢復

Following a faulty train, residue delays on Island Line are ending gradually

車資誤差 － 輕鐵
Fare discrepancies - Light Rail

曾於 3 月 7 日（星期四）在 05:17 至 06:19 在輕鐵澤豐站入站的乘客，可能因機件故障而多付車資

受影響乘客可到輕鐵客務中心，或屯馬綫沿途各站的客務中心查詢

您也可到八達通服務站或按下 八達通 App 的通知領取退款

—

Passengers who touched in at Light Rail Affluence Stop from 05:17 - 06:19, 7/Mar (Thu) might overpaid for their journey due to faulty machinery

Affected passengers please proceed to any Airport Express counter for enquiries

You may also collect your refund from Octopus Service Points or through Octopus App's notifications

$88 「鐵仔 & Friends」毛公仔鎖匙扣

3 月 24 日（星期日）起將增設「綠鐵 B」款式

原有「鐵仔」、「機鐵仔」 及 「高鐵隊長」 三款將繼續發售

於各機場快綫櫃位有售，每人每款限買兩件，售完即止

#線上線下MTRestore同樣有售
#撳MTRMobile就入到
#可選擇配送及自取

$88 "T Chai & Friends" Plush Keychain

Green T Baby will be also available from 24/Mar (Sun)

Keychain in T Chai, K T Chai and Captain Go styles will continue for purchase

Available at Airport Express Counters, maximum two pieces per version for each purchase while stock lasts

ℹ️ 一列東涌綫列車於東涌站附近未能開動

列車車長正按電腦的指示，重設故障的機件，務求盡快將列車駛到就近的月台停止服務

以便稍後安排事故列車回廠檢查

－

A Tung Chung Line train is immoveable near Tung Chung Station

The train Captain on board is handling the fault as instructed by computers to reach any platforms nearby for taking the train out of service

This incident train will then return to the depot for inspections